Hotel Reservation Executive

3 days ago

Gariahat Kolkata West Bengal, India Star Travellers Full time

**Key Responsibilities**:

- Process and confirm reservations accurately and efficiently.
- Maintain up-to-date knowledge of Hotel room rates, special offers, and packages.
- Provide guests with detailed information about the hotel facilities and services.
- Resolve any reservation-related issues or discrepancies in a timely and professional manner.
- Coordinate with other departments to ensure guest requests and preferences are met.
- Maintain and update the reservation system with accurate guest information.
- Assist in developing and implementing strategies to increase bookings and revenue.
- Prepare reports on Hotel Booking activities.

**Requirements**:

- Proven experience in a hotel reservations, hotel booking or front desk role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in reservation software, hotel booking software and Microsoft Office Suite.
- High level of accuracy and attention to detail.
- Ability to work flexible hours.
- Customer-oriented mindset with a passion for hospitality.

**Preferred Qualifications**:

- Degree or diploma in Hospitality Management or a related field.
- Experience with hotel booking portal
- Fluency in English/ Hindi/Local languages

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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