Hotel Reservation Executive

4 days ago

Rajarhat Kolkata West Bengal, India Goroomgo Pvt. Ltd. Full time

**Job Title**:Hotel Reservation Executive
**Location**:Kolkata, New Town

**Job Type**:Full-time

**About Us**:
GoRoomGo is a leading online travel booking brand providing a range of choices for the best hotels at the most affordable prices. Our core value differentiator is the most trusted user experience, be it in terms of quickest search and booking, fastest payments, settlement or refund processes. Through GoRoomGo, our customers enjoy a standard stay experience at certified hotel properties. With the best of our services and customer satisfaction - GoroomGO is the number one choice for new India on the move.

**Job Summary**:
**Key Responsibilities**:

- Provide detailed information about hotel accommodations, amenities, and services.
- Assist guests with modifications and cancellations of reservations.
- Maintain accurate records of bookings and ensure data entry is precise.
- Collaborate with front desk and sales teams to optimize room occupancy.
- Address guest inquiries and resolve any issues related to reservations promptly.
- Monitor availability and update reservation systems accordingly.
- Stay informed about hotel promotions and special offers to effectively communicate with guests and hotel owners.
- Provide exceptional customer service to enhance guest satisfaction.
- Provide proper communication and help hotel owners with their queries and all.

**Qualifications**:

- High school diploma or equivalent; degree in hospitality or related field is a plus.
- Proven experience in hotel reservations or customer service, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
- Proficient in reservation software and Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Flexible availability, including weekends and holidays.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A positive and supportive work environment.
- Employee discounts on hotel stays and services.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

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