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Female Customer Service Executive

2 weeks ago

Chandigarh Chandigarh, India Rojgar group Full time

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound customer calls and provide solutions to queries.
- Assist customers with product/service information, billing, order tracking, or complaints.
- Maintain customer records by updating information in the CRM.
- Ensure customer satisfaction and provide feedback for process improvement.
- Escalate unresolved issues to the concerned department when necessary.

**Requirements**:

- Graduate in any stream.
- **Freshers** with good communication skills are welcome.
- Prior experience in customer service, telesales, or BPO is an advantage.
- Strong verbal and written communication in English and [mention any regional language if required].
- Basic computer knowledge and typing skills.
- Ability to remain calm under pressure and handle difficult situations with a positive attitude.

**Contact us
- 7876212244**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Chandigarh, Chandigarh (required)

Work Location: In person