Customer Service Representative- Female Only

6 days ago

Chandigarh Chandigarh, India Rojgar group Full time

**Job Summary**:
**Key Responsibilities**:

- Provide product/service information and resolve any emerging issues customers may face.
- Maintain and update customer data and service logs in Excel and CRM tools.
- Generate daily/weekly/monthly customer service reports using Excel (VLOOKUP, Pivot Tables, Charts, etc.).
- Track customer complaints, coordinate with internal departments, and ensure resolution within SLAs.
- Follow up on open cases and ensure customer satisfaction.
- Analyze customer trends and provide feedback to improve service quality.
- Assist in the development and implementation of customer service policies and procedures.

**Key Requirements**:

- Bachelor’s degree in any discipline.
- 0-3 years of experience in a customer service role.
- Strong proficiency in **Microsoft Excel** (VLOOKUP, Pivot Tables, IF Statements, Conditional Formatting, Charts, etc.).
- Excellent verbal and written communication skills.
- Familiarity with CRM software is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- A problem-solving attitude and a team-player mindset.

**Preferred Skills**:

- Experience in customer support in a tech-based or service-oriented company.
- Data analysis and reporting experience using Excel or Google Sheets.
- Ability to work in a fast-paced environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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