Avp, Nfr

Job ID: 36028

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 4 Aug 2025

**Job Summary**
- The CIB Coverage COO team works with the CIB Coverage department to maximize the performance of the CIB Coverage business, partnering with the functions and geographies. The Coverage COO Conduct and Control team focuses on aspects of business risk management with particular emphasis on (i) Conduct and Culture (ii) Non-financial risk management and (iii) Governance. This is executed through activities like leading the Coverage Non-financial risk committee (NFRC), Group Conduct forum and working with the functions to ensure effective risk governance, building the foundations for future growth.
- As such the AVP, Non-Financial Risk & Control, Coverage COO will:

- Lead the monthly discussions with Group and Cluster Risk and Control Heads to prepare the monthly CIB Coverage non-financial risk (NFR) profile pack.
- Identify, assess, monitor and report non-financial risk metrics for the risk profile pack and key reports for CIB Coverage, at both Group and Cluster level.
- Implement risk management frameworks and ensure adherence to regulatory and internal risk policies.
- Develop and maintain risk registers and ensure timely escalation of risk issues.
- Lead the preparation and presentation of key non-financial risk packs to senior management, highlighting significant risks, trends, and mitigation strategies.
- Provide clear, succinct and high-quality MI packs and brief notes for circulation of key reports for senior management.
- In-charge of Group Complaints related change/strategic initiatives like system (GEMS/Service bench) enhancements/changes, Complaints dashboard uplifts and Complaints process trainings.
- Support the Group process owner (GPO) responsibilities related to Group Coverage owned processes, including reviewing control exceptions, Risk and Control self-assessments, Risk register updates and etc.
- Review and assess as first line of Group Risk and Compliance standards including Fraud, Anti-bribery & Corruption and Gifts and Entertainment.
- Supervise a junior member of the team and act as a reviewer of their deliverables and responsibilities.

**Key Responsibilities**

**Coverage Non-financial risk and control**
- Lead, plan and set up the monthly discussions with Group and Cluster Risk and Control Heads to prepare the monthly CIB Coverage non-financial risk (NFR) profile pack.
- Support the implementation and monitoring of the Operational Risk Type Framework (ORTF) and Enterprise Risk Management Framework (ERMF) within the business.
- Assist with Risk Control Self-assessment of Group Coverage processes, issue tracking and control remediation across markets.
- Support the end-to-end lifecycle of control testing, thematic reviews and root cause analysis.
- Analyse and report on non-financial risk metrics (Op risk events/losses, elevated risks and controls from M7) for the risk profile pack and key reports for CIB Coverage, at both Group and Cluster level.
- Present and discuss trends and details of risk events with Conduct and Control management team.
- Act as main point of contact for all Coverage-related non-financial risk (including Conduct) risk and control issues.
- Perform risk analysis, MI analytics for NFR risk reporting at Group level and provide a consistent set of NFR reports/metrics to Clusters/Countries.

**Coverage Governance and Stakeholder management**
- Support Coverage NFRC secretariat duties in pack preparation and production.
- Prepare and maintain regular Risk, Control and governance reports and packs for Group Coverage COO risk forums and committees.
- Provide clear, succinct and high-quality MI packs and brief notes for circulation of key reports for senior management.
- Produce and design high quality packs with detailed commentaries and visuals/dashboards Coverage business Heads and COO.
- Awareness and understanding of the Enterprise risk management framework and good understanding of Operational risk framework.
- Awareness of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Consult with stakeholders (Group NFR and CIB COO Conduct lead) to define standard reporting requirements and implement changes and enhancements to ensure robust reporting NFR MI and reports.
- Act as a liaison between the Coverage COO team and other business units, ensuring effective communication and coordination on risk and control matters.
- Build and maintain strong relationships with key stakeholders, including senior management, regulatory bodies, and external auditors.
- Act as a liaison between the Coverage COO team and other business units, ensuring effective communication and coordination on risk and control matters.

**Risk Management**
- Support GPOs in the design, implementation, and monitoring of effectiveness of risk and control frameworks to