Vmware Administrator

**Meet our Team**

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

**What you’ll be doing**

Seeking to build strong relationships and trust with new and existing customers across industry sectors such as retail, finance, manufacturing and public sector.

Articulating our industry leading solutions, which include Data Centre/Storage, Cloud, Big Data, Advanced Analytics and IoT, to enable your customers to realise the highest levels of success.

Primary Responsibilities:

- VMware Administrator is responsible for the day-to-day support of the VMware environment for the assigned customer account(s).
- Monitor the VMware environment following established guidelines.
- Implement Patching and upgrades of ESXi and connected VMware components
- Handle VMware configuration changes under established guidelines.
- Implement change requests following ITIL best practices.
- Monitor incident and service request ticket queues and work on assigned tasks.
- Perform VMware incident troubleshooting and mitigation actions.
- Open and manage 3rd-party support tickets for end-to-end Hardware & VMware incident management.
- Coordinate work with 3rd party vendors and Hitachi Vantara support teams.
- Provide daily, weekly, and monthly operations metrics/reports to the Service Delivery Manager.
- Execute and deliver reports to Hitachi and to approved representatives for the assigned account(s).
- Create and modify support documentation for the VMware environment following established guidelines.
- Follow the established policies, procedures and practices defined by Hitachi Vantara.
- Identify and provide suggestions on continuous improvement initiatives within the assigned account(s).

Required Skillset

VMware Components : vCenter/ ESXi /vSAN /NSX-T/vRPOS/vRA/Ethernet Switches (L2 & L3 switches) / Horizon VDI
- VMware Administrator for a large, geographically dispersed enterprise
- Experience in the installation, configuration, and administration of components in a large VMware environment with best practices, to include vCenter, VMware Update Manager, vCenter Operations Manager, vCenter Orchestrator, vCenter Cloud Automation Center, vCenter Site Recovery Manager.
- Experience in VM template design and leveraging vCenter Operations Manager to right size virtual servers.
- Hands-on experience on installing, configuring VMware, working experience on Creating VMs, templates on VMware.
- Experience in upgrading ESXi hosts and VM guests using VMware Update Manager.
- Experience in Cisco UCS/UCP Administration
- Experience in Microsoft Windows Server Administration, to include Server 2008, 2012 and 2016 operating systems.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Good understanding of network protocols/services and network infrastructures.
- Good understanding of storage technologies (SAN/NAS/iSCSI)
- Experience of handling high priority incidents for VMware and preparing root cause analysis for the same.
- Good knowledge on Windows Failover cluster. Managing security patches and hotfix for VMware environment
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- System administration and IT certifications in Linux, Microsoft, or other network related fields are added advantage.
- Experience working with various levels of technical individuals at remote locations and vendors to resolve problems or in implementing new solutions.
- Experience using a ticket management system for work prioritization and daily workload management.
- Analytic and methodical approach to problem solving;
- Ability to remain calm and objective in a high-pressure environment;
- Must have strong self-management and be ready to use own initiative; communication, influencing and organizational skills are a must;
- Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time zones;
- Strong team player skills;
- Flexible and being able to manage time effectively;
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with mín