Customer Service Executive

7 days ago

Gurugram Haryana, India AK Global Management Services Full time

Job Tittle: Customer Services Executive
Location: Sector 49, Gurgaon
Language Known : Tamil ( Proficient) Hindi and English( Known)
Experience: 6Months to Experienced
Notice Period: Immediately

**Job Summary**:
preferably in the online retail industry. You will be responsible for handling customer queries,

complaints, order tracking, and ensuring a seamless shopping experience for our customers.

**Key Responsibilities**:
professional manner.
- Resolve product or service problems by clarifying customer complaints, determining the

cause, and offering appropriate solutions.
- Coordinate with internal departments (logistics, warehouse, technical, etc.) for order

fulfilment and issue resolution.
- Follow up with customers to ensure their issues are resolved to satisfaction.
- Maintain customer records by updating account information.
- Handle return, refund, and exchange requests as per company policy.
- Escalate unresolved issues to the appropriate team when necessary.
- Provide feedback to the team to improve the overall customer experience.

**Requirements**:

- 6 months or 1 year of experience in a customer service role (e-commerce experience preferred).
- Excellent communication skills in Tamil English and Hindi.
- Strong interpersonal skills and a customer-first attitude.
- Proficiency in using CRM tools, ticketing systems, and MS Office.
- Ability to multitask and handle high-volume queries during peak periods.
- Flexible to work in rotational shifts, weekends, and holidays if required.

Preferred Qualifications:

- Bachelor’s degree in any discipline.
- Experience with e-commerce platforms or order management systems.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have 6 months of experience in customer service?

**Education**:

- Bachelor's (required)

**Language**:

- Tamil (required)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

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