Jr Service Executive

6 days ago


Pune Maharashtra, India Tata Communications Full time

The role is responsible for planning customer services and operations (Migration Activity). This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

**Responsibilities**:
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same.

Desired Skill sets

Demonstration of problem-solving skills
Working on crammer to release service level migration plan for Access ring & Core Ring.

Coordinating with customer end Down time.
Maintain awareness of latest technologies in the domain


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