Guest Relationship Executive

1 week ago

Kasturinagar Bengaluru Karnataka, India Wurfel Kuche Full time

**Please Note**:This Walkin interview**
**Job Title**:
**Guest Relationship Executive**
Languages: English, Hindi, Kannada

Gender : Female only

**Job Summary**:
The Guest Relationship Manager (GRM) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction, loyalty, and positive feedback.

**Key Responsibilities**:
**Guest Experience Management**
- Greet and welcome guests, ensuring a warm and friendly atmosphere.
- Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

**Issue Resolution**
- Handle guest complaints or concerns in a professional, efficient manner.
- Coordinate with other departments to resolve issues promptly.
- Follow up with guests to ensure all concerns are addressed satisfactorily.

**Relationship Management**
- Build and maintain strong relationships with repeat guests.
- Collect and analyze guest feedback to identify trends and areas for improvement.
- Implement initiatives to increase guest loyalty and retention.

**Team Coordination**
- Train and guide front-line staff on best practices in customer service.
- Ensure staff adhere to service standards and uphold the company’s values.
- Communicate guest expectations and preferences to relevant departments.

**Operational Excellence**
- Oversee the seamless execution of daily guest-facing operations.
- Maintain accurate records of guest interactions, complaints, and preferences.
- Assist in promotional activities or special events for guests.

**Reporting & Analysis**
- Generate reports on guest satisfaction, trends, and service performance.
- Develop strategies to improve the overall guest experience based on insights.

**Qualifications and Skills**:

- **Education**: Bachelor’s degree in Hospitality, Business Management, or related field preferred.
- **Experience**: 1-3 years in a customer service or hospitality role.

**Skills**:

- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office Suite.
- Multitasking and organizational skills.
- Ability to work in a fast-paced, dynamic environment.

**Personal Attributes**:

- Empathy and a customer-first attitude.
- Attention to detail and a proactive approach.
- Professional demeanor and appearance.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Customer relationship management: 1 year (required)
- Hotel management: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9741865382
Application Deadline: 28/12/2024

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