Service Desk

3 days ago


Kolkata West Bengal, India Tata Consultancy Services Full time

Desired Competencies (Technical/Behavioural Competency) Must-Have
- Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
- Need for international client (UK)
- Willingness to work in any shifts including night shifts
- Ability to understand customer issue and route to appropriate team
- Should be ITIL Foundation certified
- Must be a strong cross-team collaborator
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA-s and KPI-s
Good-to-Have 1. MCP & ITIL Certification.

Qualifications :BACHELOR OF ENGINEERING


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