Front Desk Assisant

1 day ago


Bhawanipore Kolkata West Bengal, India Reliable Diagnostics - Khidirpur Full time ₹ 2,00,000 - ₹ 2,40,000 per year

We are seeking a professional and patient-oriented Front Desk Assistant with a Bachelor's degree in Hospital Management (BHM) and at least 1 year of relevant experience in a hospital or healthcare setting. The ideal candidate will serve as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience while providing essential front desk and administrative support services.

Key Responsibilities:

  • Greet patients, visitors with courtesy, professionalism, and empathy.
  • Manage patient check-ins and check-outs efficiently, ensuring all documentation is completed accurately.
  • Schedule, confirm, and reschedule appointments using hospital management systems.
  • Verify patient identity, insurance details, and collect necessary documents or pre-authorizations.
  • Handle incoming phone calls, route calls to appropriate departments, and respond to inquiries.
  • Maintain up-to-date records and manage front desk documentation in compliance with hospital policies.
  • Provide patients with information regarding hospital services, procedures, and facility locations.
  • Collaborate with clinical and non-clinical departments to ensure seamless patient flow and service delivery.
  • Ensure patient confidentiality and compliance with HIPAA and hospital privacy policies.
  • Maintain cleanliness and organization of the reception area and waiting lounge.

Qualifications:

  • Education: Bachelor's Degree in Hospital Management (BHM) from a recognized institution is mandatory.
  • Experience: Minimum 1 year of experience in a front office, receptionist, or administrative role within a hospital or healthcare environment.
  • Computer Skills: Proficiency in MS Office (Word, Excel, Outlook).

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person


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