Retail Operations

2 days ago

Mumbai Maharashtra, India NetSysCon Consulting (Hiring for high growth startups) Full time

We are looking for a Center Manager
- Clinic Operations for a Series A funded D2C Wellness Startup.

**Job Profile**:
Lead daily operations of fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.
Grow annual revenue run rate to 5 crores by end of year one
Convert 90% consultations to product purchase during 1st visit to clinic
Achieve repeat consultation of 50%
Achieve EBITDA margin of 30% by 4 months from launch
Maintain topgrade operations and service delivery
Hire and manage clinic staff and upkeep of the clinic facilities
Ensure timely inventory backfill of medicines and other supplies
Comply with SOP to achieve clinic operations excellence
Deliver monthly sales & expense reports that are 95% accurate
Conduct periodic training program for clinic staff
Create customer centric service-focus culture
Deliver top-notch customer experience at the waiting area and reception
Ensure service consistency across 500+ customers visiting every month

**Requirements**:
Any Graduate / Post Graduate
3 to 5 years of Clinic / Store Operations experience with PnL accountability.
Proven track record in managing exclusive brand outlets (EBO) can also apply
Core skills required - Operations management and service excellence
Has the knack to take ownership and independently manage clinic operations
Thrives in an ambiguous business environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How many years of Clinic / Store Operations experience do you have?
- Do you have experience with PnL?
- What is your Current CTC, Expected CTC & Notice Period?
- Are you willing to work from Dadar?

Work Location: In person

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