Customer Service Executive

2 days ago

Aundh Pune Maharashtra, India Stuba Full time

**Job Summary**:
**REQUIRED EXPERIENCE & SKILLS**
- Minimum 1-2 years of experience in customer service, preferably in the travel industry.
- Passion for delivering exceptional customer service and creating positive travel experiences.
- Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment.
- Strong communication skills—both verbal and written—with a customer-focused approach.
- Basic problem-solving skills and a willingness to take initiative.
- Collaborative mindset with the ability to work well in a team environment.
- Comfortable working in rotational shifts and attending the office as required.
- Familiarity with MS Office tools (Word, Excel, Outlook) is essential.
- Experience with CRM systems or travel industry tools is a plus.
- Reliable, proactive, and open to learning and professional growth.

**KEY TASKS AND RESPONSIBILITIES**
- Assist in day-to-day customer service operations to ensure timely and accurate support.
- Handle routine issues and escalate complex cases to senior team members when needed.
- Coordinate with other departments to resolve customer concerns efficiently.
- Maintain clear records of customer interactions and service issues using CRM tools.
- Contribute to improving service processes by sharing insights and feedback.
- Support team initiatives and participate in regular team meetings and trainings.
- Demonstrate a positive and solution-oriented attitude in all customer interactions.
- Uphold company standards and deliver service aligned with business values.
- Take ownership of personal targets and contribute to team performance goals.

**PLACE OF WORK AND WORKING HOURS**

Place: Pune Working Days: Monday to Friday Working Hours: 10 am to 7 Pm (TBC)

Please note: Working days and hours may vary based on operational requirement.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹37,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Aundh, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you currently located in Pune?

Work Location: In person

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