Subject Matter Expert

2 days ago


Zirakpur, India ElQuench Private Limited Full time

Operates as a Subject Matter Expert and Point of Escalation for issue resolution
- Operates in tandem with Team Leads and Operations Leadership to create a culture of team efficiency and drive agent productivity.
- Identifying operational issues and suggesting possible improvements.
- Conduct Quality Assurance monitoring assessment of customer calls both recorded and live.
- Champion Continued Process Improvement Program for CSR processes, systems and customer experience.
- Provide nesting support for new agents

**Salary**: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Zirakpur, Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)



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