Product Operations Associate
4 days ago
**About the Role**:
We’re looking for a **Product Operations Associate** to support and enhance the efficiency of our product team. This role is critical in ensuring smooth internal operations, maintaining high-quality documentation, and enabling continuous team improvement. You will be responsible for monitoring key activities, surfacing blockers, and ensuring alignment across the product function — without owning delivery but ensuring accountability.
**Key Responsibilities**:
**Drive Continuous Improvement**
Support the product team by encouraging continuous improvement and helping establish and maintain best practices across the team.
**Monitor Product Health and Progress**
Track and notify the team of major issues or blockers (e.g., product usage, health indicators, missed OKRs).
- Note: You are not responsible for resolving these issues, only identifying and escalating them._
**Track Completion of Key Initiatives**
Notify relevant stakeholders when product improvement or cross-functional initiatives are completed.
Surface any delays or missed milestones to the Head of Product.
**Tool Management**
Manage and maintain tools used by the product team (e.g., JIRA, Confluence, Notion, etc.).
Ensure consistent usage and tool hygiene.
**Maintain Up-to-Date Processes**
Ensure all product-related processes are current, clearly documented, and accessible to the team.
**Team Onboarding and Enablement**
Assist in onboarding new product team members by managing training material and ensuring quality and completeness.
Regularly update and distribute learning materials — especially after workshops or process updates.
**Knowledge Management**
Ensure team members are kept up to date with the latest resources available through Learning Management Systems (LMS) or L&D tools.
Maintain comprehensive and well-organized internal documentation.
**Escalation and Accountability**
Escalate to the Head of Product if any process, documentation, training, or deliverables are not being fulfilled in a timely manner.
**What We're Looking For**:
1-3 years of experience in product operations, business operations, or project coordination
Excellent organizational and communication skills
A proactive mindset and ability to spot inefficiencies or gaps
Strong familiarity with collaboration and tracking tools (e.g., Notion, JIRA, Confluence, LMS platforms)
A process-oriented thinker with an eye for detail
Experience working with product or cross-functional teams (preferred but not mandatory)
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