Associate - Product Operations
6 days ago
At Eccentric, privileged to co-build the virtual world with some of the best minds of our times. Since 2016, we have been engaged in the Virtualization of Automotive Retail. We have helped to lead Automotive Brands in the World to optimize the power of Virtual Interactions.
We are seeking an enthusiastic and detail-oriented **Associate - Product Operations** to join our dynamic team at Eccentric. As the primary point of contact for customer inquiries, feedback, and concerns, you will play a pivotal role in ensuring exceptional customer satisfaction. Building strong, lasting relationships with our clients will be a key focus, making you the go-to person for their business needs. You'll also be responsible for coordinating and managing projects, ensuring timely delivery within scope and budget. Additionally, your proficiency in analytics will be crucial in generating and analyzing reports to drive data-driven insights and optimizations.
**Eccentric’s Mission**:
We are building a Showroom-like experience in a virtual world where a vehicle buyer
- Can take a 3D walkthrough of all models/variants/trims on sale
- Can customize the vehicle and see exactly how it looks like and how much it will cost
- Can take a ‘Virtual Consultation’ with a sales agent in the virtual world (some like to call it Metaverse)
**What you’ll do**:
1. Customer Success
- Act as the primary point of contact for all customer inquiries, concerns, and feedback.
- Ensure all client needs are communicated with utmost clarity (both internally and externally) and met with timely, effective solutions.
- Build strong, lasting relationships with our customers, ensuring consistent satisfaction so you're seen as the go-to person for their business needs.
- Communicate customer feedback internally, liaising with product and development teams to drive product enhancements or address specific client needs.
- Ensure that all key data and metrics for your respective client are at your fingertips, especially during discussions.
2. Project Management
- Coordinate and manage all projects associated with your assigned clients from inception to completion.
- Ensure that all projects are delivered on time, within scope, and within budgets.
- Collaborate with cross-functional teams to ensure that you block their time to ensure seamless project execution.
- Develop comprehensive project plans, track progress, and communicate any changes or challenges to stakeholders.
- Evaluate project outcomes, noting lessons learned and recommending improvements for future initiatives.
3. Analytics
- Generate, analyze, and present regular reports on product usage, customer feedback, and other key metrics
- Use data-driven insights to guide optimizations and innovations.
- Ensure data accuracy and consistency in consultation with internal and external teams.
- Collaborate with product & data teams to enhance data collection and reporting methodologies.
**Qualifications**:
- Bachelor's degree in Business, Technology, Communications, or a related field.
- Minimum of 1 year of experience in a client servicing, project management, or customer-facing role.
- Strong analytical, organizational, and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to build strong relationships with clients and internal teams.
- Proficiency in MS Office Suite, particularly with MS PowerPoint and MS Excel.
- Experience with Project Management tools such as Confluence, Trello, and Jira is a plus.
-
Product Operations Associate
4 days ago
Mumbai, Maharashtra, India Gocomet Full time**About the Role**: We’re looking for a **Product Operations Associate** to support and enhance the efficiency of our product team. This role is critical in ensuring smooth internal operations, maintaining high-quality documentation, and enabling continuous team improvement. You will be responsible for monitoring key activities, surfacing blockers, and...
-
Mumbai, Maharashtra, India Ares Operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOver the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
-
Associate, Investor Relations
3 days ago
mumbai, India Ares Operations Full timeOver the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
-
Associate, Investor Relations
1 week ago
Mumbai, Maharashtra, India Ares Operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOver the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
-
Operations Associate
2 days ago
Mumbai, Maharashtra, India MEDIMNY Full time**Company Description** MEDIMNY is a leading B2B technology-enabled e-commerce marketplace in the pharmaceutical space. We connect pharmacies and stockists across the nation, aiming to digitize the way medicines are procured and sold. We enable pharmacies to access medicines at great discounts while helping stockists reach the nationwide market and improve...
-
Associate, Investment Accounting
2 weeks ago
Mumbai, Maharashtra, India Ares Operations Full time ₹ 6,00,000 - ₹ 12,00,000 per yearOver the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
-
Production Operator
2 weeks ago
Mumbai, Maharashtra, India advantek air system pvt.ltd Full timeServes as HVAC Supervisor and will be responsible for all installation, maintenance, and repair of heating, ventilation, and air conditioning units and associated air handling, chilled water distribution, and environmental control systems. Incumbent plans individual jobs and long-term work operations, develops a preventive maintenance program, and controls...
-
Mumbai, Maharashtra, India Ares Operations Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per yearOver the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
-
Operations Associate
2 days ago
Mumbai, India Wolters Kluwer Full timeOperations Associate This position will support US and UK staff that are currently over capacity. The role will take on administrative tasks to relieve the Production Staff workload. Job Description Summary Operates printing equipment to produce quality single or multi-color documents and ensures output meets particular job specifications and is...
-
Computer Operator
1 week ago
CBD Belapur, Navi Mumbai, Maharashtra, India Orbit Associate Full timeJob Role **:Computer Operator** Work Location **:Belapur, Navi Mumbai** **Job Description**: - Looking for hiring a Computer Operator to handle **data entry, records management, MS Office tasks, and routine office documentation.**: - Role requires accuracy, speed, and supporting daily office operations. - Strong in MS Office, Excel, data entry,...
