Customer Engagement Executive

6 days ago

Bengaluru Karnataka, India Weekday Full time

**This role is for one of our clients**

Industry: Retail

Seniority level: Entry level

Min Experience: 0 years

Location: Bangalore

JobType: full-time

We are looking for energetic and customer-centric professionals to join our team as **Customer Engagement Executives**. In this role, you will be the first point of interaction for potential buyers, nurturing inbound inquiries and encouraging them to visit our Experience Centers. Your ability to understand customer needs, build rapport, and guide them toward the next step in the buying process will directly impact overall conversions and business growth.

**Key Responsibilities**

Respond promptly to incoming customer inquiries through phone calls, chat, and CRM tools.

Engage in meaningful conversations to understand customer needs and recommend suitable solutions or product offerings.

Influence and motivate prospects to schedule and attend visits at assigned Experience Centers.

Achieve monthly goals of generating **80-100 qualified store visits**.

Maintain accurate and organized lead information and status updates within CRM systems.

Collaborate closely with Retail and Sales teams to ensure smooth handover and maximize conversion performance.

Track engagement effectiveness and provide feedback to improve processes and customer experience.

**Required Skills & Attributes**

Excellent verbal communication, listening ability, and interpersonal skills.

Strong persuasion, negotiation, and customer relationship-building capabilities.

Motivated by targets and capable of working in a fast-paced, high-energy environment.

Self-motivated, disciplined, and proactive with strong follow-up habits.

Ability to quickly learn product offerings and adapt communication style based on customer needs.

**Who Will Succeed in This Role**

Individuals who enjoy interacting with people and influencing decisions.

Those with a customer-first mindset and a passion for sales growth.

Professionals who thrive in metrics-driven environments and enjoy achieving measurable outcomes.

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