Customer Service Representative

3 days ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Interserve solutions Pvt.Ltd Full time

**Job description**

Company Introduction:

- A dynamic foreign company from the Australian telecommunications industry.
- Multi-awards winner, recognized for excellence in our field.
- Fastest-growing company in Australia and APAC.
- Great promotion opportunities that acknowledge and reward your hard work.
- Supportive working environment and diverse culture.

Qualifications:

- Bachelor's (preferred).
- Work experience (voice/chat/non-voice) (minimum 1 year or above) specifically in Sales Process/Customer service/BPO.
- Excellent negotiation, customer service and sales skills.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organizes, and prioritizes work.

**Responsibilities**:

- Maintaining high sales conversion of sales enquiries on Inbound/Outbound calls.
- To gain product knowledge by handling support tasks before moving into sales.
- Ensure highest level of customer satisfaction on support enquiries via inbound calls/chats.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Troubleshooting customer issues and answering customer queries.
- Work with internal departments to meet customer's needs.
- Data entry in various platforms.

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Shift allowance
- Yearly bonus

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Wheel King Trans Haul Inc. Full time

    Position Summary________________________________________ __ A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is...

  • Customer Service Representative

    4 days ago

    Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...

  • Csr (Customer Service Representative)

    4 days ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Nex HR Essentia Full time

    JOB ROLES: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and...

  • Csr (Customer Service Representative)

    2 days ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Nex HR Essentia Full time

    JOB ROLES: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and...

  • Customer Service Representative

    14 hours ago

    Sahibzada Ajit Singh Nagar, Mohali, Punjab, India Base2Brand Infotech Pvt. Ltd. Full time

    **Job description** **Shifts: Rotational shifts (timings 05 am to 02 p.m) & 6 days working QUALIFICATION: GRADUATE AND 12TH PASS** EXCELLENT ENGLISH/ HINDI COMMUNICATION IS MUST FOR THIS JOB **Job description / Key Responsibilities** **1.Customer Support**: Provide accurate and comprehensive information about products, services, and company...

  • Customer Support Representative

    4 days ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Starr Group Pty Ltd Full time

    At Rentaaa, we are currently seeking a customer-focused Technical Support Desk staff **Customer Support Executive Responsibilities**: - Respond to, investigate and action customer support requests and enquiries via CRM, phone, and live chat - Document customer interactions and maintain accurate records of customer information. - Assist with the...

  • Customer Service Representative

    4 days ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Mind map IT Solutions Full time

    Job Responsibilities: - Effective communication skills - Knowledge of CRM systems and procedures - Customer-focused attitude and the capacity to adjust to and handle various personalities - Excellent presentation and communication abilities - Possess a proactive strategy for assistance - The capacity to adhere to deadlines - Product knowledge - Time...

  • Customer Service Representative

    4 days ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Excellent Logistics CO Sun Transportation Systems Full time

    Excellent Logistics Services is a carrier specializing in delivering its customer's assets across CAD / USA. Excellent Logistics’ growth has transformed the business into a world-class transport provider. Excellent Logistics is seeking a well-rounded individual able to work in a fast-paced environment to join the dispatch operations team at the...

  • Customer Service Representative

    14 hours ago

    Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

  • Customer Sales Representative- Nightshift

    3 days ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Ditinus Technology Private Limited Mohali Full time

    **Hiring Sales Representative**: We are searching for a driven sales representative to join our dynamic team. The customer sales representative should have a clear understanding of the components of the products and the ability to demonstrate how they work. Your responsibilities will include establishing the needs of the customer and recommending and...