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**Job description**
**Shifts: Rotational shifts (timings 05 am to 02 p.m) & 6 days working QUALIFICATION: GRADUATE AND 12TH PASS**
EXCELLENT ENGLISH/ HINDI COMMUNICATION IS MUST FOR THIS JOB
**Job description / Key Responsibilities**
**1.Customer Support**:
Provide accurate and comprehensive information about products, services, and company policies.
**2 Issue Resolution**:
Handle and resolve customer complaints or issues with empathy and professionalism.
Coordinate with internal teams to resolve escalated matters efficiently.
**3.Order and Service Management**:
.Assist customers with order placement, tracking, cancellations, returns, and refunds.
Ensure all transactions comply with company procedures.
**4.Documentation and Reporting**:
Maintain detailed and accurate records of customer interactions, feedback, and resolutions in CRM software.
Generate reports on customer satisfaction, trends, and areas for improvement.
**5. Feedback Collection and Improvement**:
Solicit customer feedback to improve products, services, and processes.
Provide suggestions to management for service enhancement based on customer insights. **6. Microsoft Office and Excel Work**:
Use Microsoft Excel for tracking customer data, analysing trends, and generating reports..
Maintain and organise databases in Excel to ensure accuracy and up-to-date information.
**7. Team Collaboration**:
Work closely with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience.
Participate in team meetings and training sessions to stay updated on product knowledge and service procedures.
**Experience**:
Total work: 6 Month to 1 Year
Customer service: 6 Month to 1 Year
Address: F, 209, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160074
Or WhatsApp at: 7833075330
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Fixed shift
- Rotational shift
Work Location: In person
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Night shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
