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Customer Service Representative
4 weeks ago
International Voice Customer Support RepresentativeBe the spark that brightens days and ignite your career with an award-winning global customer experience organization.As an International Voice Customer Support Representative working on-site in Mohali, Punjab, you’ll be part of a team that brings empathy, efficiency, and excellence to every customer interaction.What You’ll Be DoingDo you have a passion for helping customers and creating memorable experiences?In this role, you’ll handle inbound and outbound international voice calls, resolving queries, providing product or service information, and ensuring customer satisfaction at every step.You’ll report to the Team Lead and play a vital role in delivering an exceptional customer experience and achieving process goals.During a Typical Day, You’llHandle customer calls from international clientsResolve issues, provide accurate information, and maintain a professional toneEnsure a high level of customer satisfaction and first-call resolutionCollaborate with your team to meet daily and monthly performance metricsWhat You Bring to the RoleMinimum 1 year of experience in International Voice Process (BPO industry required)Excellent verbal communication skills and a neutral accentBachelor’s degree (mandatory)Strong problem-solving skills and customer-centric attitudeComputer proficiency and ability to adapt to new systems quicklyFlexibility to work in a 24/7 rotational shift environmentWhat You Can ExpectSupportive leadership and a collaborative work environmentOpportunities for professional growth and skill enhancementCompetitive compensation and attractive performance-based incentivesCompensation DetailsExperienced candidates (1+ year): Salary based on last drawn pay (up to ₹40,000/month)Fresher (if considered): ₹23,000 in hand + ₹6,000 house allowancePerformance incentives based on process and individual contributionAdditional BenefitsMeal allowance: ₹30 per mealNight shift allowance: ₹40/hourFree cab facility: 9:00 PM – 6:00 AM (self-arranged transport outside these hours)Relocation support: Travel expenses + 5 days’ hotel stay covered by companyOther DetailsJob Location: Mohali, PunjabMode: Work from Office (WFO)Shift Timing: Rotational, 24x7 (night shift includes both-side cab facility)Experience Range: 1–4 years
