Customer Care Executive-female

2 weeks ago

Vaishali Nagar Jaipur Rajasthan, India Cognus technology Full time

**Key Responsibilities**:

- Handle customer complaints and issues, providing solutions and following up to ensure resolution.
- Provided product information, processed orders, and assisted with returns, exchanges, and refunds.
- Record and track customer interactions, ensuring accurate data entry in CRM systems.
- Collaborate with internal teams (Sales, Technical Support, etc.) to resolve complex issues.
- Maintain a positive, helpful, and friendly attitude while interacting with customers.
- Meet or exceed individual and team performance goals, including customer satisfaction ratings and response times.
- Stay updated on product knowledge, policies, and service offerings to provide accurate information.
- Identify recurring issues or concerns and report them to the appropriate departments for process improvements.

**Job Types**: Full-time, Fresher

Pay: ₹20,794.97 - ₹32,378.51 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 7357693424

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