Customer Care Executive-female

2 weeks ago


Vaishali Nagar Jaipur Rajasthan, India Cognus technology Full time

Key Responsibilities:

- **Issue Resolution**: Provide solutions to customer problems, ensuring quick resolution of complaints and inquiries.
- **Product Knowledge**: Stay updated on company products, services, and policies to assist customers accurately.
- **Order Management**: Assist customers with placing orders, processing returns, exchanges, and managing delivery issues.
- **Customer Satisfaction**: Ensure high levels of customer satisfaction by addressing concerns and delivering top-notch service.
- **Documentation**: Accurately log customer interactions, inquiries, and complaints in the CRM system.
- **Feedback Collection**: Gather and report customer feedback to help improve products and services.
- **Collaboration**: Work closely with other departments (sales, logistics, technical support) to resolve issues promptly.
- **Follow-ups**: Ensure timely follow-up on unresolved issues and escalate complex cases to senior management when necessary.

**Job Types**: Full-time, Fresher

Pay: ₹22,803.71 - ₹32,336.81 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 7357693424



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