System Administrator

4 days ago


Nagpur Maharashtra, India SHUL Ventures Pvt Ltd Full time

**Job Title: System Administrator (Windows Server - BPO Industry)**

**Location**: Nagpur

**Job Type**: Full-Time
**Timings**: Rotational shift

**Job Summary**:
**Key Responsibilities**:

- Install, configure, and maintain **Windows Server** environments (2012/2016/2019/2022).
- Manage and maintain **Active Directory**, Group Policies, DNS, DHCP, and File Server roles.
- Ensure high availability of servers and minimize downtime, especially in a **24x7 BPO setting**.
- Monitor and troubleshoot server and network issues promptly to avoid disruptions to operations.
- Support voice infrastructure (if applicable), and collaborate with the network and telecom teams.
- Handle user account management, access control, and permissions for large user bases.
- Implement and manage data backup and recovery processes.
- Maintain documentation for configurations, changes, incidents, and solutions.
- Work closely with the IT helpdesk team to escalate and resolve technical issues efficiently.
- Provide support during client audits, IT compliance checks, and internal reviews.

**Required Skills & Qualifications**:

- Minimum **1+ years of experience** as a **System Administrator**, preferably in a **BPO or ITES** environment.
- Strong hands-on experience with **Windows Server** (installation, configuration, and administration).
- Good understanding of **Active Directory**, **Group Policies**, **DNS**, **DHCP**, and **File/Print Services**.
- Familiarity with **user profile management** in domain-based environments.
- Strong troubleshooting and problem-solving skills in a high-pressure, service-driven setup.
- Knowledge of **PowerShell scripting** is a plus.
- Basic understanding of network concepts (TCP/IP, LAN, WAN).
- Familiarity with **ITIL processes**, ticketing systems, and change management practices.

Work Location: In person



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