Greeter (Jewellery Industry)

1 day ago

Salt Lake Kolkata West Bengal, India Mahabir Danwar Jewellers Pvt Ltd Full time

**Job Summary**:
We are looking for a Greeter who is the first point of contact for customers entering the jewellery showroom. They are responsible for welcoming guests, directing them to the appropriate sales executive, and ensuring a positive first impression. This role is essential in maintaining a warm, professional, and secure showroom environment.

**Key Responsibilities**:
**1. Customer Welcome & First Impression**:

- Greet every customer entering the store with a warm, polite, and professional attitude.
- Open the door for customers and assist them as needed (e.g., elderly customers).

**2. Guest Handling & Coordination**:

- Identify customer needs and direct them to the appropriate sales executive or department (e.g., gold, diamond, bridal jewellery).
- Maintain a log of walk-in customers and their basic details for internal tracking.
- Manage the customer queue during busy hours and ensure timely attention.

**3. Ambience & Hospitality**:

- Offer refreshments (as per store policy) and ensure customers are comfortable while waiting.
- Maintain the cleanliness and presentation of the entrance and reception area.
- Manage customer footwear and other protocols if applicable (in traditional or cultural settings).

**4. Security Awareness**:

- Observe customer activity and report any suspicious behavior to the store security or manager.
- Ensure customer KYC procedures (if applicable) are initiated properly.

**5. Communication & Coordination**:

- Maintain clear communication with sales staff to reduce customer wait time.
- Coordinate with floor managers for VIP customer arrivals or appointments.

**Key Skills & Competencies**:

- Pleasant personality with strong interpersonal skills
- Good communication in local language + basic English or Hindi
- Groomed and professional appearance
- Patience and calm under pressure
- Basic understanding of jewellery showroom operations (training will be provided)

**Qualifications**:

- Minimum 12th pass; diploma or degree in hospitality or retail (preferred)
- Experience in retail, hospitality, or customer-facing roles is an advantage

**Work Environment**:

- ShowrooM/Front desk area
- Standing role with extended hours during weekends/festive seasons
- Uniform/grooming standards as per company policy

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment

Work Location: In person

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