Front Office Executive

Job Title: Front Office Executive - Food Delivery App

Job Summary:
Key Responsibilities:
1. Customer Support:

- Address customer concerns, complaints, and feedback effectively, ensuring satisfactory resolutions.
- Escalate complex issues to relevant departments and provide updates to customers.

2. User Experience:

- Monitor and analyze customer feedback to identify areas for improvement in the app's user experience.
- Collaborate with the development team to implement changes and enhance the overall user experience.
- Continuously strive to improve customer satisfaction by suggesting new features and improvements.

3. Delivery Partner Management:

- Establish and maintain open communication with delivery partners, addressing their concerns and providing support.
- Coordinate with the operations team to ensure timely delivery of food orders.
- Ensure delivery partners adhere to the company's policies and guidelines.

4. Administrative Tasks:

- Maintain accurate records of customer interactions, complaints, and resolutions.
- Assist in the onboarding and training of new front office team members.
- Perform other administrative duties as assigned by the supervisor.

Qualifications:

- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Excellent communication and interpersonal skills, with the ability to handle customer interactions professionally and empathetically.
- Strong problem-solving and multitasking abilities.
- Proficiency in using Microsoft Office Suite and customer support software.
- Familiarity with food delivery apps and the industry is a plus.

Personal Attributes:

- Customer-centric mindset and a passion for delivering exceptional service.
- Adaptability and the ability to work in a fast-paced environment.
- Team player with a willingness to learn and contribute to the company's growth.
- Positive attitude and a strong sense of responsibility.

**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship, Temporary, Freelance
Contract length: 1 month

Pay: ₹6,000.00 - ₹10,000.00 per month

Expected hours: 40 per week

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person