Community Platform Admin and Moderator

2 days ago

Bengaluru, India Zscaler Full time

Company Description

We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

**Job Description**:
The Community Platform Admin and Moderator will work closely with the Community Manager and Knowledge Manager to help drive the community strategy. In this role, you will be responsible for assisting with day to day administration of the Salesforce community, as well as moderating and responding to member generated content promptly. This role sits within the Marketing organization and will need a lot of cross functional collaboration with IT and product stakeholders.

**Responsibilities**:

- Assist with maintenance and optimization of our Salesforce Community platform
- Liaise with IT and the internal Salesforce teams to ensure the efficient operation of the platform. Collaborate with IT team to define the functional requirements necessary to implement the changes and new integrations and drive UAT activities for the projects
- Manage users of the community and ensure seamless access for all community members on the platform
- Review all current and future member generated content, and verify that all content adheres to the moderation guidelines.
- Read, respond to, and engage with members of the community
- Report on user activity and engagement, including an analysis and report on the overall health of the community.
- Collaborate cross functionally with product stakeholders internally to ensure that questions are answered promptly
- Identify content gaps and fill them
- Familiarize and remain knowledgeable about Zscalers products and solutions

**Qualifications**:

- 3+ years experience moderating and managing content on online communities
- Previous experience as a technical support engineer in cyber security is a must
- Salesforce Community experience is a must
- Experience as a Business Systems Analyst in the Salesforce Communities domain is a big plus.
- Experience on Salesforce Reports & Dashboards module.
- Familiarity with Zscaler products and solutions is a plus
- Excellent communication and writing skills and the ability to manage conversations on the community impartially
- Strong at time management, planning, organizing, and prioritizing projects
- Experience building strong cross-functional relationships with product stakeholders
- Strong organizational, problem-solving, and analytical skills
- Ability to work US hours
- Excellent with tight deadlines

Additional Information

LI-DS5

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

  • Online Community Moderator

    7 days ago

    Bengaluru, India 42Gears Mobility Systems Full time

    Online Community Moderator Description: The Online Community Moderator will implement the community moderation strategy, monitoring and moderating user-generated content to ensure that the community forum remains a safe and fun environment. This tech-savvy role is responsible for enabling, engaging, and growing the community forum by following industry best...

  • Community Moderator

    2 days ago

    Bengaluru, Karnataka, India Fyers securities Full time

    Job Information Job Type - Full time Date Opened - 03/05/2025 Industry - Financial Services State/Province - Karnataka City - Bangalore Zip/Postal Code - 560092 Country - India **About Us**: At **FYERS**, our mission is "to Empower New-age Traders & Investors with the best-in-class technology and platform". We are a bootstrapped company led by our founders...

  • Content Moderator

    2 days ago

    Bengaluru, India CodeSense Infotech Solution Pvt Ltd Full time

    Job Description: Content Moderator Intern Job Title: Content Moderator Intern /Part-time Job Location: Remote Position Overview: As a Content Moderator, you will play a crucial role in maintaining a safe and positive user experience by reviewing and moderating user-generated content on various digital platforms. You will be responsible for ensuring that...

  • Community Forum Moderator

    1 week ago

    Bengaluru, India Saviynt Full time

    **Saviynt Labs This opportunity is in the Saviynt Labs organization. We design, build and run the leading Enterprise Identity solutions. Our product teams innovate industry leading solutions. The engineering teams design, build and run SaaS software built on leading edge technologies. We focus on engineering excellence and we attract the best talent in our...

  • Community Forum Moderator

    1 week ago

    Bengaluru, India Saviynt Full time

    **Saviynt Labs This opportunity is in the Saviynt Labs organization. We design, build and run the leading Enterprise Identity solutions. Our product teams innovate industry leading solutions. The engineering teams design, build and run SaaS software built on leading edge technologies. We focus on engineering excellence and we attract the best talent in our...

  • Community Forum Moderator

    1 week ago

    Bengaluru, India Saviynt Full time

    **Saviynt Labs This opportunity is in the Saviynt Labs organization. We design, build and run the leading Enterprise Identity solutions. Our product teams innovate industry leading solutions. The engineering teams design, build and run SaaS software built on leading edge technologies. We focus on engineering excellence and we attract the best talent in our...

  • Content Moderator

    1 week ago

    Bengaluru, Karnataka, India Eloelo Full time

    **Exciting Opportunity at Eloelo: Join the Future of Social Media with India’s largest Live Streaming & Social Gaming Platform** Are you ready to be a part of the dynamic world of live streaming and social gaming? Look no further! Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for...

  • Senior Associate

    17 hours ago

    Bengaluru, India Seekho Full time

    Location: Bengaluru | Bellandur Department: Content Operations Experience: 3–5 years Employment Type: Full-time Role Overview We are looking for a Senior Associate – Content Moderation (Hindi) to ensure that all user-generated and platform content adheres to Seekho’s quality, safety, and compliance standards. The ideal candidate is proficient in Hindi,...

  • Intern-Moderation Services

    3 days ago

    Bengaluru, Karnataka, India Sprinklr Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company Description Sprinklr is the most complete social media management system for the enterprise. We help the world's largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other channels globally – all on one integrated platform Job Description Job descriptionWhat Are Your Responsibilities...

  • Platform Admin

    2 weeks ago

    Bengaluru, Karnataka, India Johnson Controls Full time

    **Job Title**: Platform Admin - Pardot **Location**: Bangalore, Karnataka, India **Position Overview**: **Key Responsibilities**: - Administer and manage Pardot instances, ensuring seamless integration with Salesforce and other marketing tools. - Monitor the performance of campaigns and troubleshoot issues related to data synchronization, automation, and...