Customer Support Executive

2 weeks ago

Patna, India AIOR Patna Full time

**Responsibilities - Job Profile**:

- Update our CRM system with information about patient and useful discussions & Appointment booking
- Take proper follow up with the users/ patients regarding their visits to hospital & update details in our CRM system
- Provide accurate, valid and complete information by using all the tools/documents/resources available
- Identify and access issues/concerns and resolve them to the satisfaction
- Share feature requests and effective workarounds with team members
- Provide proper information about AIOR Hospital to users
- Follow up with patients to ensure their concerns are addressed
- Gather patients feedback and share with Marketing teams
- Assist in training junior Customer Support Representatives
- Generate CRM data reports with proper details & co-ordinate with Doctor and management team

**Requirements and skills**:

- Should have computer skills including but not limited to MS Excel, Ms Word, good typing skills, etc.
- Familiar with CRM / help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Quick learner & good team player
- Maintaining a pleasant working environment for your team

**PREFERENCE**:
**Min 1 of relevant experience as a Customer Support Specialist or similar CS role will be preferred**

**Familiarity with Healthcare / medical domain / hospital industry will be preferred & best salary can be offered.**

**WHATSAPP YOUR CV TO - 9762127373 AND 9955605600**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Patna, Patna - 800020, Bihar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

  • Customer Support Executive

    3 weeks ago

    Patna, India Whatjobs IN C2 Full time

    We are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN IndiaLanguages :- Excellent English +Hindi/Urdu/Gujarati/Punjabi/Bengali/Nepali/French Note :- Excellent English Speaking Skill Is Mandatory Job Description: This is a full-time remote role for a Language Interpreter. The Language Interpreter will...

  • Customer care executive

    5 days ago

    Patna, India Domestic cluster enterprise Full time

    customer support executive's role is to ensure customer satisfaction by managing customer inquiries, resolving issues, and building customer relationships. They are the primary point of contact between customers and the company. Here are some of the responsibilities of a customer support executive

  • Customer Support Specialist

    1 week ago

    Patna, Bihar, India Equity Research Mart Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Patna. The Customer Support Specialist will be responsible for providing exceptional customer support, maintaining customer satisfaction, and handling technical support inquiries. Daily tasks include responding to...

  • Customer Support Executive

    12 hours ago

    Kankarbagh, Patna, Bihar, India AIOR Patna Full time

    We are looking for a Customer Support Specialist / Executive to assist our Patients by providing the information about our Hospital treatments available in Orthopedics, proper treatment types & details, book Appointments etc.. Customer Support Specialist's responsibilities include handling patient queries, providing treatment information, and guiding users...

  • Customer care executive

    5 days ago

    Patna, India Domestic cluster enterprise Full time

    Handle inquiries Customer support executives manage customer inquiries through various channels, such as phone, email, live chat, and social media. Resolve issues They address customer issues and complaints, and provide solutions to resolve them. They may escalate complex problems to higher-level support or management.

  • Customer Support Executive

    4 days ago

    Patna, India AIOR Patna Full time

    Job details : Having good communication skill and fast learner. Skills required - Communication skills, Basic Computer knowledge Full Job Description : Providing & explaining Services at Hospital, Understand Patient / Attendant requirement. **Qualifications**: 12th Pass, Bachelor's (preferred), BCA, MCA, B.Tech, Diploma. **Job Types**: Full-time, Regular...

  • Customer Service Support Manager

    2 weeks ago

    Patna, India Reliance Retail Full time

    Company Overview Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to...

  • Customer Support

    2 weeks ago

    Patna, Bihar, India edutinker Full time

    Location: Remote Experience: 1+ year in customer support or a client-facing role Join us to be the voice of EduTinker and ensure top-notch service for our clients. **Responsibilities**: Weekly visits to schools/colleges for client engagement & feedback Provide support and resolve queries via CRM tools Collaborate closely with internal teams for issue...

  • Customer Service Support Manager

    2 weeks ago

    patna, India Reliance Retail Full time

    Company OverviewReliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to...

  • Customer Support Executive

    7 days ago

    Patna, Bihar, India edutinker Full time

    **About the Company**: Edutinker is the first teacher-student management initiative. A group of passionate individuals who always follow user-centric and innovation-driven methodologie People here don’t work ‘for’ eduTinker, they work ‘with’ eduTinker. They treat every problem as our own, take accountability and drive the change. **Designation**:...