Executive - Customer Support Service - Economic

4 days ago

Navi Mumbai Maharashtra, India DP World Full time

**Handling Inbound / Outbound Air & Sea Shipments.
**Inbound Air:

- **
- Pre-alert to be shared with concerned LSP with cc to Customs Clearance & bcc to warehouse team. Communicate with LSP / Clearance team for timely filing of BOE/DO collection & for speedy movement of Shipments from Airport.

**TAT within 2 days **. For non-movement of shipment above 2 days same to be highlighted to respective CS manager/ in PD meeting and follow-up till movement of shipment from Airport is complete.
- Any issue at Airport for damage/short cargo to be communicated to respective customer with cc to CS manager, Site manager & Site Head on immediate basis
- After receipt of shipment at warehouse,OOC copy to be shared with respective customers
- CS to follow-up with warehouse team for GRN.
- Any discrepancy if found in GRN like short /excess /damage cargo received ,to be communicated to respective customer with cc to CS manager, Site manager & Operations manager on immediate basis
- All above details to be updated in DSR and shared with respective customers on a **daily basis by EOD **.
- Daily number pre-alerts shared details to be shared with CS manager/ Site head

**Inbound Sea ( FCL/LCL):

- **

**Inbound DTA Shipment:

- **

**Outbound DTA**
- Pre-alert/ DA/ Commercial Invoice to be shared with concerned LSP Customs Clearance with bcc to warehouse team and Transportation team. Details as per **Annexure -2 **.
- Communicate to warehouse team for Pick list to be given to Customs Clearance team.
- Follow up with Customs Clearance team for checklist preparation.
- Checklist to be shared by Customs Clearance with Customer and call for Duty Call. Payment.

( CS will be in loop)
- For Duty payment /DD preparation follow with Finance. **Daily before 3:30 pm **DD to be prepared**:

- Follow up with Customs Clearance / LSP for OOC copy and share OOC copy with customer on immediate basis.
- Communicate with customer for Vehicle placement & E-way bill if Customer is placing the vehicle

Ensure Vehicle placement by customer is before 4:00 pm. Else OT will be applicable.
- Communicate details of Vehicle with Transport department for gate in ( **TAT of gate entry 30 min **) & warehouse team for loading.
- In case we are placing vehicle details to be given to Transport department for Placement of vehicle.

Details to be shared latest by 6:00 pm for next day dispatch.
- All above details to be updated in DSR and shared with respective customers on a **daily basis by EOD **.
- Daily number pre-alerts shared details to be shared with CS manager/ Site head

Day Plan for dispatches to be updated on a daily basis and shared in mail & discussed

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