Front Office Receptionist

5 days ago


Prabhadevi Mumbai Maharashtra, India FAYTH CLINIC Full time

**Job description**

Ø To take the appointment of the patients and update in the Mylab software.

Ø To inform the consultant one day prior or on the same day in morning about the total number of consultations.

Ø To check all the OPD rooms for cleaning & dusting done

Ø To greet the person approaching the Doctor/Patient/ Relatives front desk for assistance.

Ø To keep the patient appointments for the day in the consultation rooms

Ø To register every patient coming for the first time and collect the consultation fee, as per the policy defined and charges agreed by the management.

Ø To enter the patient record for OPD patient and allot available room

Ø To address any billing related queries of patients

Ø To collect the fees for OPD patients including any laboratory tests, radiology scan/tests

Ø To ensure that the fee collected is handed over to accountant on daily basis at end of the day/shift.

Ø Ensure all charges have been correctly captured and allocated to the patient’s account prior to printing bills

Ø Enter cash receipts if needed and assure correct allocations, distribution in accordance with the established protocol.

Ø Maintains contacts with other departments to obtain and analyze additional patient information to document and process billings.

Ø Auditing the total receipts generated against total bills prepared on daily basis.

Ø To collect all the reports and reference letter of the patient and handover to consultant.

Ø To prepare and arrange the reports in the patients file & send it in the consulting room.

Ø In case of radiology/pathology investigations, communicate with the concerned department

Ø To fill up the Credit Billing form for if any credit billing done for any patient and signature of concerned authority taken.

Ø In case of any discount informed by consultant or management authority then complete all the formalities as per our policy and take signature of concerned authority.

Ø To train the newly joined staff on reception department. & prepare a document on list of topics to be covered in training, which needs to be documented and to be sent to HOD with signature of Trainer and Trainee.

Ø To be updated about the policies of the Clinic.

Ø To follow instructions given by HOD or any Core Committee member of the Clinic

Ø To inform HOD in case any problem.

Ø To attend patient calls & maintain enquiry register

Ø Maintain all clinic registers

Ø To call patients as part of patient follow up from clinic & propose package / vaccines as decided as management

Ø To call patients and remind regarding follow ups & vaccinations

Ø To maintain vaccine stocks & dead stock / or non pathology stock and infirm management on the same in writing

Ø To inform HR & senior management regarding any problem with dead stock and mismanagements whatsoever

Ø To take patients reviews on daily basis

Ø To maintain decorum and discipline in reception

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 21/07/2025


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