Professional, Soft Services

19 hours ago

Bengaluru Karnataka, India JLL Full time

**JLL empowers you to shape a brighter way**.

**Job Title: Assistant Facility Manager - Soft Services**

**Location: On-site (e.g., Bengaluru)**

**Reporting To: Facility Manager / Soft Services Manager**

**Purpose of the Role**:
To ensure smooth delivery of soft services (housekeeping, front office, mailroom, pantry, etc.) at the facility, maintaining high standards of cleanliness, hospitality, and client satisfaction.

**Key Responsibilities**:

- **Housekeeping & Cleanliness**:

- Supervise housekeeping staff and ensure cleanliness standards are met.
- Conduct regular facility rounds to identify and resolve issues.
- Coordinate with vendors for service quality and issue resolution.
- **Front Office & Helpdesk**:

- Oversee front office operations ensuring professional visitor handling.
- Manage helpdesk operations and escalate unresolved issues.
- Prepare and manage shift rosters for front desk and helpdesk staff.
- **Mailroom & Pantry Services**:

- Ensure timely and accurate mail distribution.
- Monitor pantry services and coordinate with vendors for supplies and hygiene.
- **Vendor & Staff Coordination**:

- Liaise with service vendors for performance reviews and improvements.
- Conduct regular meetings with vendors and internal teams.
- **Compliance & Safety**:

- Ensure adherence to health, safety, and hygiene standards.
- Maintain documentation and reports as per audit and compliance requirements.
- **Client & Stakeholder Management**:

- Act as the point of contact for client escalations related to soft services.
- Ensure service delivery meets or exceeds SLA/KPI targets.

**Qualifications & Skills**:

- Graduate in any discipline (Hotel/Facility Management preferred).
- 4-7 years of experience in facilities or hospitality management.
- Strong communication and interpersonal skills.
- Ability to manage teams and vendors effectively.
- Knowledge of safety, hygiene, and statutory compliance.

**Location**:
On-site -Bengaluru, KA

**Scheduled Weekly Hours**:
48

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For additional details please see our career site pages for each country.

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