Professional, Soft Services

1 week ago

Bengaluru Karnataka, India JLL Full time

**JLL empowers you to shape a brighter way**.

**Job Title: Assistant Facility Manager - Soft Services**

**Location: On-site (e.g., Bengaluru)**

**Reporting To: Facility Manager / Soft Services Manager**

**Purpose of the Role**:
To ensure smooth delivery of soft services (housekeeping, front office, mailroom, pantry, etc.) at the facility, maintaining high standards of cleanliness, hospitality, and client satisfaction.

**Key Responsibilities**:

- **Housekeeping & Cleanliness**:

- Supervise housekeeping staff and ensure cleanliness standards are met.
- Conduct regular facility rounds to identify and resolve issues.
- Coordinate with vendors for service quality and issue resolution.
- **Front Office & Helpdesk**:

- Oversee front office operations ensuring professional visitor handling.
- Manage helpdesk operations and escalate unresolved issues.
- Prepare and manage shift rosters for front desk and helpdesk staff.
- **Mailroom & Pantry Services**:

- Ensure timely and accurate mail distribution.
- Monitor pantry services and coordinate with vendors for supplies and hygiene.
- **Vendor & Staff Coordination**:

- Liaise with service vendors for performance reviews and improvements.
- Conduct regular meetings with vendors and internal teams.
- **Compliance & Safety**:

- Ensure adherence to health, safety, and hygiene standards.
- Maintain documentation and reports as per audit and compliance requirements.
- **Client & Stakeholder Management**:

- Act as the point of contact for client escalations related to soft services.
- Ensure service delivery meets or exceeds SLA/KPI targets.

**Qualifications & Skills**:

- Graduate in any discipline (Hotel/Facility Management preferred).
- 4-7 years of experience in facilities or hospitality management.
- Strong communication and interpersonal skills.
- Ability to manage teams and vendors effectively.
- Knowledge of safety, hygiene, and statutory compliance.

**Location**:
On-site -Bengaluru, KA

**Scheduled Weekly Hours**:
48

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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