Professional, Soft Services

JLL supports the Whole You, personally and professionally.
**Job Title**: Assistant Facility Manager - Soft Services
**Location**: On-site (e.g., Bengaluru)
**Reporting To**: Facility Manager / Soft Services Manager
**Purpose of the Role**:
To ensure smooth delivery of soft services (housekeeping, front office, mailroom, pantry, etc.) at the facility, maintaining high standards of cleanliness, hospitality, and client satisfaction.
**Key Responsibilities**:
**Housekeeping & Cleanliness**: Supervise housekeeping staff and ensure cleanliness standards are met.
Conduct regular facility rounds to identify and resolve issues.
Coordinate with vendors for service quality and issue resolution.
**Front Office & Helpdesk**: Oversee front office operations ensuring professional visitor handling.
Manage helpdesk operations and escalate unresolved issues.
Prepare and manage shift rosters for front desk and helpdesk staff.
**Mailroom & Pantry Services**: Ensure timely and accurate mail distribution.
Monitor pantry services and coordinate with vendors for supplies and hygiene.
**Vendor & Staff Coordination**: Liaise with service vendors for performance reviews and improvements.
Conduct regular meetings with vendors and internal teams.
**Compliance & Safety**: Ensure adherence to health, safety, and hygiene standards.
Maintain documentation and reports as per audit and compliance requirements.
**Client & Stakeholder Management**: Act as the point of contact for client escalations related to soft services.
Ensure service delivery meets or exceeds SLA/KPI targets.
**Qualifications & Skills**:
Graduate in any discipline (Hotel/Facility Management preferred).
4-7 years of experience in facilities or hospitality management.
Strong communication and interpersonal skills.
Ability to manage teams and vendors effectively.
Knowledge of safety, hygiene, and statutory compliance.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.