
Customer Support Executive
1 week ago
1. Client Interaction & Query Handling
Provide accurate information about destinations, travel packages, visa requirements, and pricing.
Offer real-time assistance to clients for bookings, reschedules, cancellations, and emergencies.
2. Pre-Sales Support
Share brochures, itineraries, and quotations promptly.
Follow up on leads from marketing campaigns, travel fairs, or social media.
Explain package inclusions and exclusions clearly to potential customers.
3. Post-Sales Service & Relationship Management
Confirm all bookings and share vouchers and confirmations in a timely manner.
Stay in touch with travelers before, during, and after the trip.
Collect feedback after the trip and resolve any complaints or concerns quickly.
4. Coordination with Internal Teams & Vendors
Coordinate with ticketing, visa, and operations teams to ensure smooth service.
Liaise with hotels, transport vendors, and DMCs (Destination Management Companies) for timely service delivery.
5. Documentation & CRM Updates
Maintain proper documentation for each client: ID proofs, visa forms, payment receipts, etc.
Update CRM with client status, preferences, trip history, and communication logs.
6. Complaint Resolution
Actively listen and empathize with customers.
Offer quick and appropriate solutions within TAT (Turnaround Time).
Escalate unresolved issues to higher management if needed.
7. Sales Closure Support
Ensure timely payment follow-ups and confirmations.
Share final travel documents after full payment is received.
Upsell additional services like travel insurance, SIM cards, and activities.
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8920176125
-
Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support. Job Responsibility: Handle international customer calls efficiently and professionally. Understand customer needs and provide...
-
Customer Support Executive
2 weeks ago
Delhi, India Dromen & Co Full timeWe are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...
-
Customer Support Executive
2 days ago
Delhi, India Dromen & Co Full timeWe are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...
-
Customer Support Executive
1 week ago
Delhi, Delhi, India Saaol Heart Center Full time**Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...
-
Customer Support Executive
2 weeks ago
Delhi, Delhi, India HIKET INFOTECH PRIVATE LIMITED Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support **Responsibilities** - Managing a team of representatives offering customer support - Overseeing the customer service process - Resolving customer complaints brought to your...
-
Customer Support Executive
2 weeks ago
Delhi, India Goel Road Carriers Pvt Ltd. Full timeServing as the point of contact for the customer Field team, upper management and customers. Working as scheduling and delegating task required to successfully complete the company’s initiatives. **Customer Service** A customer service executive’s role is to lead and manage a team of agents, communicate customer needs to stakeholders, and understand...
-
Customer Support Executive
2 weeks ago
Delhi, Delhi, India Saaol Heart Center Full time**Profile: Customer Support Executive** **We are looking for a Customer Support Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients.** **Primary Responsibilities would include...
-
Customer Support Executive
6 days ago
Delhi, Delhi, India Academic height Public School Full time**Job Title**: Customer Support Executive **Location**: karol bagh **Experience**: Fresher/Experienced both can apply **Roles & Responsibilities**: - Resolve customer queries, complaints, and issues promptly and effectively. - Maintain accurate records of customer interactions and transactions. - Provide product/service information to customers. - Escalate...
-
Customer Support Executive
1 week ago
Janakpuri, Delhi, Delhi, India CherishX Full time**Customer Support Executive Duties and Responsibilities** At the heart of being a customer support executive is keeping customers satisfied so that they continue to use **CherishX's** products and services. To this end, customer support executives perform a variety of duties. Our analysis of job postings reveals the following to be among the most common...
-
Customer Support Executive
1 week ago
Delhi, Delhi, India JR COMPLIANCE AND TESTING LABS Full time**Customer Support Executive** A Customer Support Executive is responsible for providing assistance and support to customers who have inquiries or concerns regarding a company's products or services. Their primary role is to ensure that customer needs are met and that issues are resolved in a timely and efficient manner. Here are some key job...