CRM Executive

1 week ago


Nariman Point Mumbai Maharashtra, India Anther Human Resource Solutions Full time

We are looking for a CRM executive who is a happy positive person with excellent communication skills. (English written and spoken).

Location - Mumbai (6 days a week) 2nd and 3rd Saturdays off
- ECommerce - CRM operational experience with the ability to re-imagine new ways to improve upon the client's promise.
- Managing the Online Reputation for the brand by answering & solving all consumer queries (Comments & Direct Messages) via platforms like Instagram, Facebook, Twitter, LinkedIn & so on.
- Focusing to reduce the First Response Time (FRT) along with successfully converting leads via website or our physical stores.
- Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.
- Responsible for improving the brand CSAT & NPS score.
- Working with the team on getting the right information and closing the tickets accordingly.
- Understanding of analytical and reporting skills.

**Skills**:

- 2-3 yrs of CRM experience will be nice.
- Experience with CRM platforms like Salesforce, Zoho, Freshdesk, Gorgias or similar ones.
- Ideally should come from fine jewellery or premium brands (not a must).
- Loves to talk to customers & solve their queries.
- Focuses on a quick turnaround time for a maximum output.
- Well aware of latest social media developments/trends.
- Good at coordination & communication - Internally and externally
- Understanding of commercial awareness. Strong interest in e-commerce and salesmanship.
- You value your own responsibility, fast pace, teamwork and straightforward communication.
- You enjoy working in a fast-growing organization, with many different contacts.

**Job Types**: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

Schedule:

- Day shift

**Experience**:

- Relevant: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9892140416


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