Receptionist - Automobile Service- Kia (Villupuram)

6 days ago

Villupuram, India ASJ Cars- KIA ( SHENBAKARAJAN AND SONS CARS PRIVATE LIMITED) Full time

**Work Location** : Arasur
- Villupuram

**Experience Needed** : 1 to 2 Yrs working experience in automobile front office or any other showroom or office reception

**Key Responsibilities**:

- **Customer Interaction**: Greeting and assisting customers, handling inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
- **Appointment Scheduling**: Managing daily front office operations, including appointment bookings, call handling, and coordination with service advisors.
- **Service Coordination**: Coordinating with service advisors and technicians to provide accurate service timelines and updates to customers.
- **Record Keeping**: Maintaining service records and updating customer profiles in the system.
- **Administrative Tasks**: Managing waiting areas, preparing reports, and managing customer feedback forms.
- **Sales Support**: Assisting the sales team with customer follow-up and lead generation.

**Additional Responsibilities**:

- **Communication**:Effectively communicating with customers, service advisors, and technicians.
- **Problem Solving**:Addressing customer queries, concerns, and complaints in a timely and professional manner.
- **Teamwork**:Collaborating with other front office staff and service advisors to ensure efficient operations.
- **Professionalism**:Maintaining a professional and courteous demeanor in all interactions with customers and colleagues.
- **Organizational Skills**:Maintaining a clean and organized workspace and managing paperwork efficiently.

Skills Required:

- **Strong Communication Skills**:Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
- **Customer Service Skills**:A friendly, approachable, and helpful attitude, with the ability to handle customer inquiries and complaints professionally.
- **Organizational Skills**:The ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records.
- **Problem-Solving Skills**:The ability to identify and resolve issues, including those related to customer service and service operations.
- **Computer Skills**:Proficiency in using computer systems for appointment scheduling, record keeping, and other administrative tasks.
- **Knowledge of Automotive Industry**:Basic knowledge of automotive terminology and procedures is helpful, but not always required.

HR Contact. No **:7448825003**

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 23/05/2025

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