Back Office Executive

2 days ago

Villupuram, India ASJ Cars- KIA ( SHENBAKARAJAN AND SONS CARS PRIVATE LIMITED) Full time

Designation : Back Office Executive - Villupuram

Location : Arasur & Viratikuppam

Key Responsibilities:

- **System Administration**:

- Manage user access and security levels within the DMS system.
- Monitor system performance and troubleshoot technical issues.
- Implement system updates and upgrades, coordinating with vendors.
- Maintain data integrity by performing regular data cleansing and validation checks.
- **Data Analysis and Reporting**:

- Generate comprehensive reports on sales performance, customer demographics, inventory levels, service metrics, and financial health.
- Analyze data to identify trends and opportunities for improvement.
- Create customized reports and dashboards to meet specific departmental needs.
- **User Training and Support**:

- Develop and deliver comprehensive training programs for dealership staff on DMS features and functionalities.
- Provide ongoing support to users by addressing queries, troubleshooting issues, and offering technical assistance.
- **Process Improvement**:

- Identify areas for process optimization within the dealership operations based on DMS data.
- Collaborate with department managers to implement process changes and streamline workflows.
- Monitor the effectiveness of changes and make adjustments as needed.
- **Vendor Management**:

- Maintain relationships with DMS vendors, negotiating contracts and ensuring timely support.
- Evaluate new DMS features and functionalities to identify potential benefits for the dealership.

Required Skills and Qualifications:

- **Technical Expertise**:Strong understanding of DMS software systems, data management, and reporting capabilities.
- **Automotive Industry Knowledge**:Familiarity with dealership operations, sales processes, service procedures, and finance functions.
- **Analytical Skills**:Ability to interpret complex data, identify trends, and draw actionable insights.
- **Communication Skills**:Excellent written and verbal communication to effectively train users and collaborate with different departments.
- **Problem-Solving Skills**:Ability to troubleshoot technical issues and resolve system-related problems.

HR Contact Number :7448825003

**Skills**:

- Dealership Management System

Additional Skills
MS OFFICE

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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