Customer Service Representative

1 week ago


Anand Vihar Delhi Delhi, India Bakebook Bakery Full time

This job requires the person to handle calls of clients and manage orders.
- Take and manage customer sales queries on WhatsApp and Calls
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Follow communication protocols, rules, and policies

**Salary**: ₹18,000.00 - ₹24,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus



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