Customer Service Representative
1 week ago
This job requires the person to handle calls of clients and manage orders.
- Take and manage customer sales queries on WhatsApp and Calls
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Follow communication protocols, rules, and policies
**Salary**: ₹18,000.00 - ₹24,000.00 per month
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Yearly bonus
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