Customer Service Representative

20 hours ago

Okhla Delhi Delhi, India TPEG International LLC Full time

A customer service representative (CSR) is the primary point of contact for customers who have questions or issues with a company's products or services. Their responsibilities include:

- **Resolving issues**: Resolving customer issues and complaints
- **Managing calls**: Managing high volumes of inbound and outbound calls
- **Recording interactions**: Maintaining accurate records of customer interactions and transactions
- **Processing payments**: Processing payments or returns
- **Generating sales leads**: Generating sales leads that develop into new customers
- **Identifying needs**: Identifying and assessing customer needs to achieve satisfaction

Some important skills for a customer service representative include: Empathy, Adaptability, Clear communication skills, Self-control, Taking responsibility, Patience, Problem solving, Active listening, Technical knowledge, and Tenacity.

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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