Onboarding Officer-video Kyc-digital Banking Kotak

1 week ago

Thane, India Kotak Mahindra Full time

**Job Role**:

- Video call customers to complete the Full KYC
- Verify the details submitted by the customer while opening the account and Documents submitted are matching
- Ensure VKYC is completed by the Right Party only
- Should maintain a good relationship with the customer throughout the KYC process.
- Cross-sell other banking products.
- Give complete and correct information on all the products pitched to the customer
- Take call backs in case the customer is busy and ensure the follow up is done on time
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on conversion and Cross selling as defined from time to time.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

**Job Requirements**:

- Graduate with decent English communication.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotating shifts

  • Digital Kyc Officer

    22 hours ago

    Thane, India A2Tech Consultants Full time

    **Company Name**: Kotak Mahindra Bank **Designation**: Digital Onboarding Officer **Location**: Thane, MUMBAI **Experience**: 0-1 Years (fresher can apply) **Salary Range**: 1.6 LPA **Responsibilities**: - Video call customers to complete the Full KYC - Verify the details submitted by the customer while opening the account and Documents submitted are...

  • 811-cec Officer-inbound-digital Banking Kotak

    7 days ago

    Thane, India Kotak Mahindra Full time

    **811 Digital - Outbound Officer - Department- Retail Liabilities | Digital Banking- Location- Mumbai, Thane- Number of Positions- Multiple- Position Grade- M1- Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company -...

  • 811-cec Officer-inbound-digital Banking Kotak

    2 days ago

    Thane, India Kotak Mahindra Full time

    **811 Digital - Outbound Officer **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 - **Assisting in resolving customer queries.**: - **Contacting potential or existing customers to inform them about a product or service using scripts**: - **Answering...

  • Sme Cc Quality-digital Banking Kotak 811-cec-vkyc

    7 days ago

    Thane, India Kotak Mahindra Full time

    Job Title: - Quality Auditor- Job Category: - Service Excellence- Department/Group: - Customer Experience Centre- Job Code/ Req#: - Location: - Mumbai- Travel Required: - Yes- Level/Salary Range: - DM/AM- Position Type: - Full Time- HR Contact: - Date Posted: - Job Description- Role and Responsibilities- Conduct audits on an inbound, outbound, chat and other...

  • Sme Cc Quality-digital Banking Kotak 811-cec-vkyc

    4 days ago

    Thane, India Kotak Mahindra Full time

    Job Title: - Quality Auditor- Job Category: - Service Excellence- Department/Group: - Customer Experience Centre- Job Code/ Req#: - Location: - Mumbai- Travel Required: - Yes- Level/Salary Range: - DM/AM- Position Type: - Full Time- HR Contact: - Date Posted: - Job DescriptionRole and Responsibilities - Conduct audits on an inbound, outbound, chat and other...

  • Video Kyc Executive

    4 days ago

    Thane, India advance consultant Full time

    Required to answer incoming calls from callers for Video KYC. Minimum 1 year of Experience in Video kyc. Hindi & English languages are mandatory, other regional languages are a plus. **Job Types**: Full-time, Contractual / Temporary Contract length: 11 months Pay: ₹200,000.00 - ₹300,000.00 per year Work Location: In person

  • 811digital - Chat Process Officer-digital Banking

    6 days ago

    Thane, India Kotak Mahindra Full time

    **811 Service Out Calling Process Officer **- **Digital Banking **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 & M2 - **The role is for 811 Service Out calling Process wherein Officer will handle customer calls and assist them on their Queries, Request...

  • 811-cec Officer-inbound-digital Banking Kotak 811-contact Centre Inbound

    2 weeks ago

    Thane, India Kotak Mahindra Full time

    **811 Digital - Outbound Officer** **811 Digital - Outbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...

  • Team Member-it Apps Ctbsupport Services

    5 days ago

    Thane, India Kotak Mahindra Full time

    Hiring - Enterprise integration Manager with Kotak Mahindra Bank - Thane, Mumbai Location PFB the details for your reference. Client Name : Kotak Mahindra Bank Location : Thane Level : M6 / AVP / Role : Integration Manager Job Title Enterprise Integration Manager Level M6 Division IT Location Thane Job Role Enterprise Integration...

  • Rm-global Indian-branch Banking-vrm

    6 days ago

    Thane, India Kotak Mahindra Full time

    **JD - “RM - Global Indian”** - Department - CEC (SKY Branch) - Location - Thane and Hyderabad - Number of Positions - Reporting Relationships - Position Grade - M1 to M5 - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions...