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Data Operations Associate 2
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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
As a Data Operations Associate, you will support data quality and operational efficiency within our team. Your responsibilities will include working on assigned data-related tasks, assisting with process improvements, and maintaining accurate documentation. You will use tools such as CRM Dynamics and Alteryx to complete assigned tasks and contribute to data cleanup efforts. This role offers an excellent opportunity to develop expertise in data operations and make a meaningful impact on data integrity and efficiency.
**Essential Duties (Required duties employees must accomplish, and performance is measured)**
- Work on assigned tickets in personal Workfront queue, ensuring timely completion and clear communication -50%
- Support data cleanup efforts and assist with data-related projects
- 25%
- Create, update, and maintain team documentation to ensure accuracy and accessibility
- 15%
- Provide support for ServiceNow tickets and Azure DevOps tasks as needed
- 5%
- Other duties as assigned
- 5%
**Minimum Qualifications**
**EDUCATION/CERTIFICATIONS**
- BA/BS degree in technology or business or equivalent practical experience
**TECHNICAL/SOFT SKILLS**
- Excellent customer service skills with the ability to manage stakeholder expectations and collaborate with team members at all levels of the organization (required)
- Strong attention to detail with exceptional organizational and prioritization skills (required)
- Ability to thrive in a fast-paced, evolving environment and adapt to changing priorities (required)
- Clear and effective communication skills, with the ability to explain complex data requirements to cross-functional teams (required)
- Basic understanding of database concepts and queries (required)
- Self-motivated with the ability to work independently as well as collaboratively within a team (required)
**EXPERIENCE**
- 1+ years Dynamics CRM/365 experience (preferred)
- 1+ year minimum in a Data Quality/Management/Operations role (preferred)
- 2+ years proven customer service skills (required)
- Basic knowledge of SQL writing/optimizing queries (preferred)
- Basic knowledge of database concepts (required)
- Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word) (required)
- 1+ years experience working with Alteryx or other ETL tools (preferred)
- 1+ years experience working with a work queue program (Ticket system) (preferred)
