Customer Service Executive

2 weeks ago

Mumbai, India burgundy hospitality Full time

**Customer Service Executive Duties**:

- Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
- Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Meet or exceed productivity and quality standards set for the role.
- Maintain customer data and records accurately in the designated systems.
- Graduate (Any)
- Previous experience in customer service or a similar role is preferred.
- Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
- Proficiency in typing with a high level of accuracy and speed.
- Ability to multi-task and effectively manage time in a fast-paced environment.
- Good problem-solving skills and the ability to think critically.
- Excellent interpersonal skills with a customer-centric approach.

**Salary**: ₹20,000.00 - ₹350,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 8976775719

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