Administer to Work 16 to 18 Years Kolkata

2 weeks ago

Kolkata West Bengal, India Capgemini Full time

**Job Description**:

- **Serve as the primary point of contact for level 2 escalations from client.**:

- **Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.**:

- **Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.**:

- **Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.**:

- **Monitor employee satisfaction with services rendered and identify trends and areas for improvement.**:

- **Lead special projects and initiatives as assigned by senior management.**

**Primary Skills**:

- **Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.**:

- **Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.**:

- **Excellent communication skills, including written, verbal, and presentation skills.**:

- **Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
**Secondary Skills**:

- **Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.**:

- **Customer-centric mindset with a passion for delivering an exceptional employee experience.**:

- **Proficiency in HRIS systems and Microsoft Office Suite.**:

- **Customer-centric mindset with a passion for delivering an exceptional employee experience.

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