Pd

8 hours ago

Gurugram Haryana, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.**

**Responsibilities**

**Respond to applicant questions &**resolve**issues.**

**Operate**i**n compliance with laws &**Regulations.**

**Dealing with**complex**solution-based** calls**.**

**Rea**ding complex & sensitive customer situations** and dealing with it**accurately**.**

**Consistently Deliver First Class Service**.**

**Exceptional Time management skills**.**

**Assess risks and investigate for fraudulent activity with a keen eye**.**

**Qualification**we**seek** in you**

**Minimum Qualifications**

**Knowledge of AUS & NZ Privacy legislation**

**Previous** Fraud/Scheme Chargebacks related experience**

**Excellent communication skills - verbal and**written.**

**Should have**sound computer**knowledge**.**

**Needs to be good at**multitasking.**

**Preferred Qualifications/ Skills**
- **Displays excellent English oral and written communication skills - using**accurate** grammar with smooth flow**
- **Displays excellent problem solving and decision-making skills**
- **Proficient computer skills and attention to detail**
- **Significant months of experience in the phone customer service field is desired**
- **Negotiation and analytical skills**
- **High level** of integrity**
- **Ability to multi-task**

**_Job_**_Process Developer_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_May 2, 2025, 4:40:02 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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