Pd
5 days ago
**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and **expertise** in data, technology, and AI.**
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**Responsibilities**
**Respond to applicant questions & **resolve** **issues.**
**Operate **i**n compliance with laws & **Regulations.**
**Dealing with **complex **solution-based** calls**.**
**Rea**ding complex & sensitive customer situations** and dealing with it **accurately**.**
**Consistently Deliver First Class Service**.**
**Exceptional Time management skills**.**
**Assess risks and investigate for fraudulent activity with a keen eye**.**
**Qualification **we **seek** in you**
**Minimum Qualifications**
**Knowledge of all Latitude/GEM Finance Credit Card products & LFS host systems**
**Knowledge of AUS & NZ Privacy legislation**
**Previous** Fraud/Scheme Chargebacks related experience**
**Excellent communication skills - verbal and **written.**
**Should have **sound computer **knowledge**.**
**Needs to be good at **multitasking.**
**Shift Details**
**Weekend Shift Coverage - **Yes**
**Working Hours**:8.5** **Hrs**
**Shift window**:
- **2** am - **3** pm IST**
**_Job_**_Process Developer_
**_ Primary Location_**_India-Gurugram_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Sep 20, 2024, 9:25:41 AM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_
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