Walk-up Support Technician

Company Overview:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview:
We are looking for a bright, driven, and enthusiastic individual with experience in supporting both Windows and Mac environments. We need people who can communicate positively while resolving complex technical issues effectively and efficiently. We want people for whom going “over and above” is second nature, who value the people behind the problems, and for whom technology is their passion.

How You Will Make An Impact:

- Provide white-glove concierge level customer experience supporting internal employees face to-face, via chat and over the phone
- Update your users constantly to keep them in the loop with the status of their incidents, requests or problems
- Educate users on basic functions and new technologies that will help streamline their workflow
- Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
- Provide walkup support during normal business hours, Mon-Fri

What You Will Need To Succeed:

- HS Diploma or GED
- 2+ years in an IT helpdesk or related role
- Experience in providing excellent Customer Service
- Strong understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality
- Experience troubleshooting VPN and certification issues
- Working knowledge of Active Directory and basic AD administration
- Working knowledge of video collaboration tools (Zoom)
- Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X Yosemite and El Capitan, respectively
- Experience with RSA tokens and Citrix environments
- Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment
- Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
- Ability to follow proper escalation paths

Our Commitment to Diversity & Inclusion:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._