Business Analysis and Planning Associate

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

Within Digital, the COO (Chief Operating Officer) team plays a critical role in driving the Digital transformation: we set and implement the overall BT Digital strategy and plans and we are the engine room driving the outcomes required for our customers. We work across multiple customer units (e.g., Consumer, Enterprise, Global divisions) covering needed updates to products, customer journeys, platforms, 3rd parties, strategic partners, IT architecture and innovation.

**You'll have the following responsibilities**
- You’ll take a leading role in our strategic objective to double our workforce productivity.
- You’ll track performance against key workforce productivity metrics, creating data-driven, actionable insight on workforce productivity, for unit stakeholders and management reporting up to board level; and will be an expert in how these measures are made up.
- You’ll drive the design and implementation of a technology-led method to track deployment and utilisation of our skills and resource, aligning with the Engineering Enablement team on the approach.
- You’ll establish business intelligence to test hypotheses about how we can unlock higher productivity.
- You’ll use this insight to make compelling recommendations on experiments and initiatives we can pursue to boost productivity, and monitor results during their implementation.
- You’ll work with stakeholders across Digital to drive a bottom up shift in the make-up of each unit’s workforce for increased productivity, ensuring alignment to our strategy.

**You'll have the following skills & experience**
- Data analysis - use complex data to investigate hypotheses, uncover trends & prepare insight
- Data visualisation - able to build dashboards that present data visually and add business value.
- Business Analysis and Requirements Analysis - determining whether new strategies are needed to meet our goals and ensuring solutions are fit for purpose and align to our overarching strategy
- Stakeholder Management - including building and delivering communications to senior stakeholders
- Agile methodologies - experience using agile best practices to deliver fast value

Experience required:

- Have experience using data and insight to influence change and drive transformation
- Have experience informing strategic change in a large tech organisation
- Thrive on collaborating with people to creatively solve business problems and deliver value
- Have a track record of delivering results when the deliverables were unclear
- Enjoy working in a high profile, results-driven team
- Are comfortable developing a network of strong working relationships to assist in your role.

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply