Client Success Intern

1 day ago

Vadodara Gujarat, India Windowmaker Software Full time

**Responsibilities
**Key Responsibilities in the role:
**Customer Project Management**
- Ensuring that the order has all the required information and can fulfil the order in the specified

timeframe.
- Completing the Discovery phase.
- Coordinating with the customers and the internal teams to complete the project in a timely

manner
- Creating Project Plans and sending regular reports to the customers

**Customer Service**
- Receiving calls (whenever requested) and resolving cases escalated by the customers as well as

resolving cases escalated by First Level Support
- Ensuring we provide solution within an optimal time frame
- Logging all activities against the customer account/cases
- Ensuring service is paid for
- Documenting problem and resolution using Knowledgebase Articles for quick

reference/response in future
- Creating/Modifying Crystal reports

**Training**
- Planning, packaging and delivering trainings for customers remotely or onsite
- Get the customer acclimatised with the workings of Windowmaker (using trials and demos with

programs and data on the Terminal Server)
- Preparing presentations and videos for the complex options
- Training First Level Support

**Management**
- Regular daily/weekly reports to the management

**Data Projects**
- Analyze and create Project specifications
- Data Setup based on specifications.
- Code/Release Testing and quality assurance
- Maintain standards compliance

**1**

**Qualification and Experience**

MCA with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software

Freshers with Good Communication can also apply

**Soft Skills**
- Analytical, design and troubleshooting
- Research and analysis
- Excellent communication and interpersonal skills
- Ability to accomplish assigned tasks with mínimal supervision

**Do you have what it takes?
**We are looking for highly talented and motivated Software Service Engineers with a genuine passion for

Customer Support.

**2

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