Technical Analyst 3-support

1 week ago

India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Specific Knowledge and Experience:

- Provide post-sales, hardware support remotely to Oracle X86 hardware platforms.
- Good understanding of X86 system architectures and RAID technology.
- Service processor knowledge and log collection for platform hardware troubleshooting
- Hands-on and remote troubleshooting experience on Oracle X86 servers (Exdata, ODA, X8, X7 etc.) or other similar platforms.
- system level troubleshooting skills and system administration skills under Linux, Windows or Solaris Operating Systems.
- Added advantage to have knowledge of Cloud Infrastructure and support
- Escalate calls to the appropriate level, in a timely manner
- Have great analytical and problem solving skills
- Good customer interaction and organizational skills, able to maintain a high level of customer satisfaction
- Excellent verbal and written English Language communication skills
- Good team player working in global environment with self motivating personality.
- Effective time management skills and work prioritization capabilities.
- Hands-on troubleshooting experience of GPU systems would be an added advantage
- Any professional certifications like (i.e.MCSE, RHCE, Cloud etc.).
- Employee is expected to work in designated Oracle office during their assigned shift.
- 24*7 Support environment, ready to work in shifts

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

  • Technical Analyst 3-support

    1 week ago

    India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst

    2 weeks ago

    Thiruvananthapuram / Trivandrum, India Saasvaap Inc. Full time

    Job Description Job Title: Technical Analyst - Development Support Location: OffShore (India) Department: Development Job Type: Full-Time Position Overview We are seeking a detail-oriented and collaborative Technical Analyst to join our development team. This role is pivotal in bridging business needs with technical execution by assisting with...

  • ServiceMax Support Technical Analyst

    3 days ago

    Pune Cerebrum, India Johnson Controls Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Servicemax Support Tech Analyst ServiceMax Support Technical Analyst Johnson Controls is searching for a ServiceMax Support Technical Analyst to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with...

  • Technical Analyst

    3 weeks ago

    Mumbai, India SID Global Solutions Full time

    Job Description Job Title: Technical Analyst Experience Level: 10 years Role Type: Engineering / Domain Support Role Overview: The Technical Analyst acts as the bridge between business stakeholders, domain experts, and engineering teams. This role is responsible for gathering, analyzing, and translating business requirements into technical specifications,...

  • Technical Analyst

    4 weeks ago

    India Insight Global Full time

    Must Haves: Required Qualifications: - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. - 5+ years of experience as a Technical Analyst or similar role, with hands-on ERP experience. - Strong understanding of ERP Item Master concepts, including attributes and categories. - Experience with Oracle R12, SAP, or...

  • Technical Business Analyst

    4 weeks ago

    India Mayura Consultancy Services Full time

    Job Description This is a remote position. Company Description Mayura Consultancy Services (MCS) is a product-focused technology consultancy that partners with businesses to turn bold ideas into scalable, high-impact digital solutions. We specialize in custom software development, AI-powered applications, and rapid MVP (Minimum Viable Product) development...

  • Technical Analyst

    4 weeks ago

    india, IN Insight Global Full time

    Must Haves: Required Qualifications:Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.5+ years of experience as a Technical Analyst or similar role, with hands-on ERP experience.Strong understanding of ERP Item Master concepts, including attributes and categories.Experience with Oracle R12, SAP, or other ERP...

  • Technical Analyst

    4 weeks ago

    India Insight Global Full time

    Must Haves: Required Qualifications: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. 5+ years of experience as a Technical Analyst or similar role, with hands-on ERP experience. Strong understanding of ERP Item Master concepts, including attributes and categories. Experience with Oracle R12, SAP, or other ERP...

  • Technical Analyst

    4 weeks ago

    India Insight Global Full time

    Must Haves: Required Qualifications:Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.5+ years of experience as a Technical Analyst or similar role, with hands-on ERP experience.Strong understanding of ERP Item Master concepts, including attributes and categories.Experience with Oracle R12, SAP, or other ERP...

  • ▷ [Urgent] Technical Business Analyst

    2 days ago

    Pune, India Epergne Solutions Full time

    Job Description Job Role: - Technical Business Analyst Job Location: -Pune Experience: - 3-5+ Years Roles & Responsibilities: - - Act as a bridge between business stakeholders and technical teams within the energy trading domain. - Gather, analyze, and document business requirements to support trading, data, and analytics initiatives. - Retrieve, validate,...