Technical Support Analyst

Job Description About The Company Randstad Enterprise is the leading global talent solutions provider dedicated to helping organizations create sustainable business value and agility by placing people at the core of their operations. As part of Randstad N.V., a global leader in the HR services industry, Randstad Enterprise combines extensive talent data, market insights, innovative technologies, and deep industry expertise to deliver comprehensive workforce solutions. Our integrated services are delivered through renowned brands such as Randstad Advisory, Randstad Sourceright, and Randstad RiseSmart, enabling organizations to build skilled, adaptable, and future-ready workforces that drive business success. Our commitment extends across multiple regions, including Europe, Middle East, Africa (EMEA), Asia Pacific (APAC), and North America (NAM). We support some of the world's most prominent brands in designing and implementing talent acquisition and management strategies that not only meet current business needs but are also scalable for future growth. Our solutions encompass a broad spectrum, including Managed Service Programs (MSP), Recruitment Process Outsourcing (RPO), Total Talent Management, and Services Procurement, supported by cutting-edge technology, talent marketing, talent intelligence, and workforce consulting services. At Randstad Enterprise, we prioritize creating exceptional talent experiencesfrom attraction and onboarding to ongoing career development. We understand the human and digital touchpoints that motivate talent to join and remain loyal to our clients brands. Our proactive approach and continuous investment in innovation enable us to anticipate industry trends and stay ahead of market demands, ensuring our clients are equipped with the best talent solutions available. About The Role The Technology Analyst at Randstad Enterprise plays a vital role in providing exceptional technical support, training, and testing services across our EMEA operations. This role is customer-focused and aims to enhance organizational performance by ensuring the seamless operation of technology systems integral to our talent solutions. The Technology Analyst is responsible for delivering first and second-line support for a portfolio of MSP and RPO programs, addressing technical issues that arise, and maintaining high levels of service quality. Key responsibilities include troubleshooting and resolving technical incidents, managing change requests related to Vendor Management Systems (VMS) and Applicant Tracking Systems (ATS), and participating in system implementations and upgrades. The role also involves delivering technical training to operational teams, supporting testing during new system rollouts, and contributing to the continuous improvement of support tools and knowledge bases. The Technology Analyst works closely with internal stakeholders, external vendors, and project teams to ensure technology solutions meet business requirements and operate efficiently. This position requires a proactive individual capable of working independently and collaboratively within a squad-based structure, providing dedicated support to assigned teams. The role is essential for maintaining operational excellence, supporting innovation, and ensuring that technology systems align with business objectives and client expectations. Qualifications Applicants should possess a university degree or postgraduate qualification, or demonstrate equivalent professional and intellectual capabilities. Candidates must have a minimum of four years experience working within MSP or RPO environments, with at least three years hands-on experience with key technology providers such as SAP Fieldglass or Beeline. Proven ability to work independently in a fast-paced, evolving environment is essential. Experience with reporting tools, vendor management systems, application tracking systems, CRM databases, and analytics platforms is required. Strong proficiency in Microsoft Office or Google Workspace applications is necessary. Candidates should have prior experience working within matrix organizations and managing multiple projects simultaneously. Excellent problem-solving skills, analytical mindset, and the ability to perform under pressure are critical for success in this role. Additional qualifications include proficiency in Excel, Smartsheets, and good command of English, both written and verbal. The ideal candidate is a quick learner, highly motivated to improve processes, and possesses a collaborative attitude with a willingness to take responsibility for tasks and projects independently. Responsibilities - Provide first- and second-line technical support for a portfolio of MSP and RPO clients, ensuring issues are resolved within SLA and escalating to third-line support when necessary. - Manage and resolve technical incidents related to VMS/ATS systems, including system errors, access issues, and misbehavior affecting client programs. - Collaborate with technology vendors such as SAP Fieldglass, Beeline, IQNavigator, and others to address issues and implement change requests. - Deliver technical training sessions to operational teams to enhance system usage and understanding. - Participate in testing during new system implementations, upgrades, and expansions to ensure smooth deployment and functionality. - Maintain and update support toolkit and knowledge base to improve service delivery and facilitate issue resolution. - Support the implementation of new technology solutions, including gathering requirements, testing, and providing feedback for improvements. - Assist in data collection, analysis, and reporting to monitor system performance, identify trends, and recommend enhancements. - Contribute to continuous process improvement initiatives to streamline workflows and optimize system performance. - Build and maintain strong relationships with internal teams, external vendors, and stakeholders to facilitate effective communication and problem-solving. Benefits At Randstad Enterprise, we value our employees and offer a competitive benefits package designed to support your professional and personal growth. Benefits include comprehensive health insurance, retirement savings plans, paid time off, and opportunities for continuous learning and development. We foster a collaborative and inclusive work environment that encourages innovation, creativity, and career advancement. Employees also have access to various wellness programs, flexible working arrangements, and employee assistance programs to promote overall well-being. Joining our team means being part of a global organization committed to making a meaningful impact in the talent solutions industry while supporting your