Forum Expert Freelancer

4 days ago

Remote, India slikk.ai Full time

**Job Description for Forum Expert Freelancer**

**About the company**: Slikk.ai is the easier and efficient Productivity tool for CXOs, Managers and Teams. Our goal is to assist CXOs, managers, and TLs in more effectively leading their teams, tracking performance, managing tasks, and bringing out the best from each employee. We believe in SMART work. We are on a mission to boost employee productivity and retention.

**Job Title**:Forum Expert Freelancer**

**Job Overview**:
**Responsibilities**:

- Manage and moderate forum discussions, ensuring adherence to community guidelines and maintaining a positive environment.
- Facilitate meaningful conversations by initiating topics, responding to inquiries, and addressing user concerns.
- Engage with users to encourage participation, create value-driven content, and maintain active user involvement.
- Monitor and manage user feedback, questions, and suggestions, escalating concerns to the appropriate team when necessary.
- Implement strategies to grow the community by attracting new members and fostering user retention.
- Collaborate with the content and marketing teams to plan campaigns, contests, or other interactive activities to boost forum engagement.
- Analyze user behavior, trends, and feedback to continuously improve the forum experience.
- Address inappropriate content, spamming, and user conflicts in a diplomatic and professional manner.
- Keep up-to-date with industry trends and best practices in community engagement and moderation.

**Qualifications**:

- Proven experience as a forum/community manager, moderator, or a similar role in managing online communities.
- Familiarity with popular forum platforms (e.g., Discourse, vBulletin, phpBB, etc.) and content management systems.
- Excellent communication skills, both written and verbal.
- Ability to handle and resolve conflicts in a professional, impartial manner.
- Strong organizational and multitasking abilities to manage multiple conversations and topics simultaneously.
- Basic knowledge of SEO principles and how they relate to forum engagement.
- Creative problem-solving skills and the ability to adapt to a dynamic online environment.
- Experience with analytics tools to track and analyze forum engagement and traffic metrics is a plus.

**Preferred Skills**:

- Knowledge of industry-specific forums, particularly in [mention your industry, e.g., technology, fitness, education, etc.].
- Experience in creating and implementing engagement strategies.
- Familiarity with integrating forums with social media and other marketing channels.

**Contract Type**: Freelance
**Location**: Remote
**Compensation**: Competitive hourly rate/project-based fee (to be discussed based on experience and qualifications).

**Job Type**: Contract

Pay: From ₹200.00 per hour

**Education**:

- Bachelor's (preferred)

**Experience**:

- Forum Expert: 3 years (preferred)

Work Location: Remote

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