Soft Skills Trainer

3 days ago


Jaipur Rajasthan, India Webspiders Interweb Pvt Ltd Full time

We are seeking an experienced Soft Skills Trainer to join our team. The primary responsibility will be to monitor and evaluate call quality across all departments, ensuring adherence to Standard Operating Procedures (SOPs) and maintaining high customer satisfaction levels. Additionally, the trainer will conduct regular soft skills training sessions, analyze performance metrics, and provide feedback for improvement.

**Call Quality & Customer Satisfaction (60%)**:
1. Listen to and evaluate calls from various departments to assess quality and adherence to SOPs.
2. Identify areas for improvement and provide constructive feedback to employees.
3. Develop and maintain comprehensive knowledge of call quality standards and SOPs.
4. Collaborate with department heads to address call quality concerns and implement improvements.
5. Monitor customer satisfaction metrics and develop strategies to enhance overall experience.

**Soft Skills Training (30%)**:
1. Design and deliver weekly soft skills training sessions for agents, focusing on communication, problem-solving, and customer service.
2. Develop training materials, presentations, and assessments.
3. Conduct needs assessments to identify training requirements.
4. Evaluate training effectiveness and make adjustments as needed.

**Reporting & Analysis (10%)**:
1. Generate reports on call quality, customer satisfaction, and training effectiveness.
2. Analyze performance metrics to identify trends and areas for improvement.
3. Provide insights and recommendations to management.

**Additional Responsibilities**:
1. Develop and maintain training manuals, guides, and resources.
2. Collaborate with other departments to ensure consistency in messaging and processes.
3. Participate in special projects and initiatives as required.

**Requirements**:
1. 2+ years of experience in soft skills training, quality assurance, or customer service.
2. Proven track record of improving call quality and customer satisfaction.
3. Excellent communication, interpersonal, and presentation skills.
4. Ability to analyze data, identify trends, and provide actionable insights.
5. Familiarity with call center operations and SOPs.
6. Certification in training or quality assurance (e.g., CTT+, CQA) preferred.

**Desirable Skills**:
1. Experience with call recording and evaluation software.
2. Knowledge of adult learning principles and instructional design.
3. Familiarity with customer relationship management (CRM) systems.
4. Six Sigma or Lean certification.

**What We Offer**:
1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Collaborative and dynamic work environment.

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person


  • Soft Skills Trainer

    1 week ago


    Gopalpura, Jaipur, Rajasthan, India Friends Union for Energising Lives (FUEL) Full time

    **Job Roles**: - Soft Skill trainer will be primarily responsible for training the students in Soft Skills through the use of innovative teaching techniques & tools like case studies, audios/videos, role plays, activities/workshops, evaluation methods, assessments tests etc. - The major task of the trainer is to equip students to successfully face Corporate...

  • Soft Skills Trainer

    1 week ago


    Jaipur, India ICA Edu Skills Full time

    ob Description: Marketing Management & Soft Skills Faculty (Onroll of ICA Edu Skills Pvt. Ltd.) Department: School of Business and Management Location: Suresh Gyan Vihar University, Jaipur Position Overview: ICA Edu Skills Pvt. Ltd. is collaborating with Suresh Gyan Vihar University to recruit a dedicated and proficient Marketing Management & Soft Skills...


  • Mansarovar, Jaipur, Rajasthan, India Yeshaswi Bhav Full time

    The trainer needs to be fluent in spoken English. Provide soft skills training to students **Job Types**: Part-time, Freelance **Salary**: ₹10,000.00 - ₹30,000.00 per month Schedule: - Morning shift **Experience**: - total work: 1 year (preferred) **Speak with the employer** +91 9983551335 Application Deadline: 06/03/2022

  • Soft Skills Trainer

    2 weeks ago


    Jaipur, India Vacancy Factor Full time

    **Experience - **1-2 years **Requirements-** - Should be able to take spoken English classes. - Should be able to do training on different behavioral topics. - Should be able to conduct communication leadership training. - Should have experience of handling entry level to middle manager and above to different industries. - Excellent communication skills...

  • Soft skill Trainer

    2 weeks ago


    Jaipur, India youth4jobs Full time

    Delivering quality training to Graduates & Post Graduates in English and Soft skills · Mobilizing, Screening and enrolling the candidates in the training program · Prepare and execute lesson plans · Practicing Life Skills along with the candidates · Counselling the candidates · Coordinate and collaborate with other team members and stakeholders ·...

  • Soft skill Trainer

    2 weeks ago


    Jaipur, Rajasthan, India youth4jobs Full time ₹ 3,36,000 - ₹ 3,60,000 per year

    Delivering quality training to Graduates & Post Graduates in English and Soft skills · Mobilizing, Screening and enrolling the candidates in the training program · Prepare and execute lesson plans · Practicing Life Skills along with the candidates · Counselling the candidates · Coordinate and collaborate with other team members and stakeholders ·...

  • Soft Skill Trainer

    1 week ago


    Jaipur, Rajasthan, India Conscious Foundation Full time

    Pay: ₹30,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Application Question(s): - Please share your salary and notice period Work Location: In person

  • Sales Trainer

    2 days ago


    Jaipur, Rajasthan, India ResoPro Services Full time

    ResoPro Services is looking for a **dynamic Sales Trainer** to join our team. **Role Highlights**: - 2-3 years of experience in **sales training & coaching, including field sales**: - Strong background in **field sales & offline lead generation**: - Experience in **team handling** and driving performance - Hands-on knowledge of **CRM tools & sales...


  • Gopalpura, Jaipur, Rajasthan, India Elliott placement solutions Full time

    Responsibilities - Design and deliver engaging lesson plans to improve spoken English skills. - Conduct interactive sessions to practice speaking, pronunciation, and fluency. - Assess students' spoken English proficiency through tests and assignments. - Provide constructive feedback to students to enhance their speaking abilities. - Update teaching materials...


  • Gopalpura, Jaipur, Rajasthan, India Elliott placement solutions Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    ResponsibilitiesDesign and deliver engaging lesson plans to improve spoken English skills.Conduct interactive sessions to practice speaking, pronunciation, and fluency.Assess students' spoken English proficiency through tests and assignments.Provide constructive feedback to students to enhance their speaking abilities.Update teaching materials and...